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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Me Closet Fashion & accessories · Message automation with segmentation

Me Closet uses automations and segmentation to engage customers and optimize accessory sales.

Fashion & accessories Automação Segmentation
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Cherry Boop Fashion & accessories · Marketing automation with segmentation and mass campaigns

Cherry Boop uses automations and segmentation to engage women and girls with modest fashion.

Fashion & accessories Automação Segmentation
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Bimper Quadros Home & Decor · Shipping update automation

Bimper Quadros uses automations and segmentation to improve communication and the shopping experience.

Home & Decor Message automation Segmentation
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Rose Almeida Cosméticos Naturais Beauty & cosmetics · Segmented message automation

Rose Almeida uses automations and segmentation to engage customers with personalized messages and encourage repeat purchases.

Beauty & cosmetics Automação Segmentation
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Ero Comércio & Co. Beauty & cosmetics · Automation to encourage first purchase

Online store for erotic products uses automations to encourage first purchase and confirm orders, keeping customers informed.

Beauty & cosmetics Marketing automation Segmentation
See case
Pure Health USA Health & supplements · Shipping update automation

Pure Health USA uses automation and segmentation to communicate natural supplements, keeping customers informed and encouraging repeat purchases.

Health & supplements Message automation Segmentation
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Ibiza Oasis Fashion & accessories · Order cancellation automation

Ibiza Oasis uses automations and segmentation to keep customers informed and engaged in women's fashion.

Fashion & accessories Message automation Segmentation
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Papillon Semijoias Jewelry and semi-jewelry · Abandoned cart recovery automation

Papillon Semijoias uses automations and segmentation to improve communication and engagement with customers.

Jewelry and semi-jewelry Marketing automation Recuperação de carrinho
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Ehraiz Beauty & cosmetics · Message automation with segmentation

Ehraiz uses automations and segmentation to engage customers and optimize sales of hair care products.

Beauty & cosmetics Automação Segmentation
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Buenos Aires Plata Jewelry and semi-jewelry · Marketing automation with advanced segmentation

Buenos Aires Plata uses automations and segmentation to engage customers of silver and gold jewelry.

Jewelry and semi-jewelry Automação Segmentation
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Brisah Fashion & accessories · Segmented message automation

Brisah uses automations and segmentation to engage swimwear customers, optimizing sales and support.

Fashion & accessories Marketing automation Segmentation
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Central Cosmetic Beauty & cosmetics · Marketing automation with advanced segmentation

Online cosmetics store that uses automations and segmentation to engage and retain customers.

Beauty & cosmetics Automação Segmentation
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Maria Lume Decor Home & Decor · Marketing automation

Maria Lume Decor uses automations and segmentation to improve communication and engagement with customers.

Home & Decor Marketing automation Segmentation
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Multifut Store | Camisas Fashion & accessories · Marketing automation

Multifut Store uses automations and segmentation to improve communication and encourage repeat purchases.

Fashion & accessories Automação Segmentation
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Marpax Stationery & gifts · Abandoned cart recovery

Marpax uses automation for cart recovery and segmentation for campaigns, optimizing communication with customers in bookbinding and crafts.

Stationery & gifts Marketing automation Recuperação de carrinho
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Oliline Electronics & Computers · Message automation and audience segmentation

Oliline uses automations and segmentation to improve communication with clients of audiovisual events in Kigali.

Electronics & Computers Message automation Segmentation
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Yose Beauty & cosmetics · Message automation and audience segmentation

Yose uses automations and segmentation to engage skincare customers with relevant messages and avoid spam.

Beauty & cosmetics automation segmentação
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Extreme Death Fashion & accessories · Abandoned cart recovery automation

Extreme Death uses automation to recover sales and run targeted campaigns for specific audiences.

Fashion & accessories Abandoned cart recovery automation Segmented campaigns
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Guapa Loca Footwear · Marketing automation

Guapa Loca uses WPP Marketing automations to recover carts, encourage first purchases, and keep customers informed.

Footwear Marketing automation Segmentation
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Swechhagruhi Household utilities · Mass campaigns with segmentation

Swechhagruhi uses targeted campaigns and automation to promote cleanliness and sustainability in Nashik.

Household utilities Mass campaigns Segmentation
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Riarimar Modas Fashion & accessories · Message automation and audience segmentation

Riarimar Modas uses automations and segmentation to engage customers and optimize sales in its fashion e‑commerce.

Fashion & accessories automation segmentação
See case
LingoSound Electronics & Computers · Marketing automation

LingoSound uses automations and segmentation to engage customers and optimize sales of translator earbuds.

Electronics & Computers Automação Segmentation
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Guaritore Lenços Fashion & accessories · Marketing automation with segmentation and mass campaigns

Guaritore Lenços uses automations and targeted campaigns to improve the experience and encourage repeat purchases.

Fashion & accessories Marketing automation Segmentation
See case
Woman In Love Fashion & accessories · Abandoned cart recovery automation

Woman In Love uses automations and segmentation to engage customers and optimize sales in women's fashion.

Fashion & accessories Automação Recuperação de carrinho
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.