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Nuvemshop and WhatsApp Business
Connect your Nuvemshop store to AI-powered support on WhatsApp Business.
The integration lets you use Nuvemshop products, orders, and customers to answer questions, recommend items, track purchases and, when enabled, build carts within the conversation and send the checkout link for payment.
Source of data
Assistant on WhatsApp
Flow connected
Connection available
01
Catalog availableNuvemshop products are brought into the conversation context.
catalog02
Order viewedThe customer receives order status and purchase details via WhatsApp.
order03
AI responseThe assistant uses the right data to serve and sell.
IAInquiry
Whatsplaid accesses useful data during the conversation.
Conversation
The AI responds based on the actual operation.
Conversion
The customer receives guidance to complete the purchase.
Step by step
How to enable the integration with Nuvemshop.
The flow below connects the store, validates data reading, and prepares the assistant to use Nuvemshop information in WhatsApp conversations.
STEP 01
Connect Nuvemshop
Go to the Integrations menu in the Whatsplaid dashboard and click Connect on the Nuvemshop or Tiendanube card. Then follow the store authorization flow.
STEP 02
Authorize store access
The store manager validates the connection to allow the integration to read the necessary products, orders, and customers.
STEP 03
Set data usage
Choose how the assistant should consult catalog, orders, customers and useful information during support.
STEP 04
Test real questions
Validate product searches, order status and support responses before enabling the operation.
STEP 05
Enable WhatsApp support
After verification, Whatsplaid will support questions, recommendations, order tracking, and routing to human support when necessary.
What connects
The integration turns store data into better conversations.
Whatsplaid uses online operation information to respond with context, reduce repetitive questions, and guide the customer to the right purchase.
Browsable catalog
The assistant can use store information to find products, answer questions, compare options, and present items with photos when available.
Follow-up via WhatsApp
Customers can get guidance on purchases, status, and next steps without relying on manual support for each question.
Relationship context
Buyer data helps personalize responses, identify history, and maintain continuity across purchase, support, and sales.
Checkout forwarded
When enabled, the agent organizes the selected items in WhatsApp and sends the store checkout link for the customer to complete payment.
After connection
The support remains connected after the customer initiates contact.
The integration isn’t just technical. It creates a routine to turn Nuvemshop data into customer service, assisted sales, and after-sales on WhatsApp.
Products used in responsesThe assistant can consult items, details, and availability according to the integration configuration.
Purchase assisted via WhatsAppCustomers can ask about a purchase and get guidance without opening another channel.
Conversations become opportunitiesWhatsplaid can capture interest, organize contacts, and support the sales team in follow-up.
Human support at the right momentWhen the AI shouldn't resolve things on its own, the conversation can be forwarded to the team to continue with context.
Common questions about Nuvemshop and Whatsplaid.
Do I need to change my theme or checkout?
No. The plan is to connect the existing Nuvemshop operation to Whatsplaid to use store data in WhatsApp conversations.
Does the assistant answer questions about products and orders?
Yes, according to the integration settings and the data permitted by the store. The goal is to retrieve useful information without taking the customer out of WhatsApp.
Can he send product photos on WhatsApp?
Yes. When the integration provides images and catalog details, the agent can display products with photo, name, description and useful information to help the customer choose.
Is it possible to build a cart within the conversation?
Yes — this feature can be enabled depending on platform, plan, and configuration. The agent can recommend items, organize the cart during conversations, and prepare the next purchase step.
Does the customer complete everything via WhatsApp?
The agent can handle most of the sales process within WhatsApp: answer questions, show products, assist with selection, and prepare the cart. At the end, the customer receives the store's checkout link to complete payment securely.
Is this WhatsApp sales flow enabled by default?
Not necessarily. The main integration connects Nuvemshop data to customer service. Conversational cart, image sending, assisted selling and checkout link are additional features that can be enabled depending on plan, configuration and technical availability.
Can I transfer a conversation to human support?
Yes. Whatsplaid can support automation and route conversations to the team when the situation requires manual review, negotiation, or support.
Nuvemshop Activation
Request activation
Connect your online store to AI-powered customer service.
Use Nuvemshop products, orders and customers to better serve on WhatsApp, recommend items and reduce your team's manual work.