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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

525 cases found
OKL Ribeiro Fashion & accessories · Message automation and audience segmentation

OKL Ribeiro uses WPP Marketing for welcome automation and segmentation, avoiding spam and improving customer relationships.

Fashion & accessories automation segmentação
See case
Todas Na Modinha Fashion & accessories · Personalized message automation

Todas Na Modinha uses automation and segmentation to engage customers with personalized messages.

Fashion & accessories Automação Segmentation
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Bar à Visage Beauty & cosmetics · Personalized message automation

Bar à Visage uses automations and segmentation to engage customers with personalized messages and keep communication efficient.

Beauty & cosmetics Automação Segmentation
See case
Toxic Shine Auto parts & accessories · Message automation and audience segmentation

Toxic Shine uses automations and segmentation to improve communication and customer retention in the automotive detailing product market.

Auto parts & accessories Marketing automation Segmentation
See case
Canino Pet shop · Message automation and audience segmentation

Canino uses automations and segmentation for efficient communication with pet owners.

Pet shop Automação Segmentation
See case
Vsclean Household utilities · Message automation and audience segmentation

Vsclean uses automations and segmentation to inform and engage customers with personalized messages.

Household utilities Automação Segmentation
See case
Pokehelo Store Marketplaces and multi-brand stores · Order confirmation automation

Pokehelo Store uses automations and segmentation to keep customers informed and organize campaigns.

Marketplaces and multi-brand stores Automação Segmentation
See case
Pratas Do Rio Jewelry and semi-jewelry · Mass campaigns with segmentation

Pratas Do Rio uses segmentation and mass messaging to avoid spam and increase engagement with jewelry and semi-jewelry customers.

Jewelry and semi-jewelry Mass campaigns Segmentation
See case
Tanyam Jewellers Jewelry and semi-jewelry · Marketing automation with segmentation

Tanyam Jewellers uses automations and segmentation to engage customers and boost sales of 925 silver jewelry.

Jewelry and semi-jewelry Marketing automation Segmentation
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Kotranic Fashion & accessories · Mass campaigns with segmentation

Kotranic uses targeted campaigns to engage unisex patchwork fashion customers with relevant messages.

Fashion & accessories Mass campaigns Segmentation
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Blueo India Cell phones & accessories · Shipping update automation

Blueo India uses automation and segmentation to notify customers about shipments and avoid generic messages.

Cell phones & accessories Message automation Segmentation
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GK Decants Oficial Perfumery · Mass campaigns with segmentation

GK Decants Oficial uses targeted campaigns to communicate with customers of imported perfumes, maintaining relevance and avoiding generic messages.

Perfumery Mass campaigns Segmentation
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EAI SOLUCIONES SAS Tools & building · Message automation

EAI SOLUCIONES SAS uses automations and segmentation to optimize communication and strengthen sustainability in waste management.

Tools & building Automação Segmentation
See case
Leddred'S Marketplaces and multi-brand stores · Message automation and audience segmentation

Leddred'S uses automations and segmentation to communicate with customers through personalized messages and keep the sales flow efficient.

Marketplaces and multi-brand stores Marketing automation Segmentation
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My+StorePEDROSA Marketplaces and multi-brand stores · Marketing automation with segmentation

My+StorePEDROSA uses automations and segmentation to engage customers and optimize sales on a multi-brand marketplace.

Marketplaces and multi-brand stores automation segmentação
See case
Litebrush Beauty & cosmetics · Mass campaigns with segmentation

Litebrush uses segmentation and mass campaigns to communicate beauty products, avoiding spam and increasing relevance.

Beauty & cosmetics Mass campaigns Segmentation
See case
Bulkora Stationery & gifts · Message automation and audience segmentation

Bulkora uses WPP Marketing automations and segmentation to improve customer communication and experience.

Stationery & gifts Automação Segmentation
See case
Eclipse Shop Mx Fashion & accessories · Welcome message automation

Eclipse Shop Mx uses WPP Marketing automation and segmentation for efficient, personalized communication with its customers.

Fashion & accessories Automação Segmentation
See case
Pampa Remeras Fashion & accessories · Marketing automation

Pampa Remeras uses automations and segmentation to improve communication and the shopping experience.

Fashion & accessories Marketing automation Segmentation
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Basmni Perfume Perfumery · Message automation

Basmni Perfume uses automations and segmentation to keep customers informed and reinforce its luxury presence.

Perfumery Automação Segmentation
See case
Universo Aquático - Plant Home & Decor · Message automation and audience segmentation

Universo Aquático uses automations and segmentation to inform and engage customers of aquatic plants.

Home & Decor Automação Segmentation
See case
Loden Marketplaces and multi-brand stores · Message automation and campaign segmentation

Loden uses automations and segmentation to improve communication and experience in the marketplace.

Marketplaces and multi-brand stores automation segmentação
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Aura Chic Fashion & accessories · Message automation and audience segmentation

Aura Chic uses automations and segmentation to keep customers informed and organize effective campaigns.

Fashion & accessories automation segmentação
See case
Mantos Sports Fashion & accessories · Marketing automation with segmentation

Mantos Sports uses automations and segmentation to engage sportswear customers with personalized messages.

Fashion & accessories Automação Segmentation
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.