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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

489 cases found
Webb Ellis | Indumentaria Sports & Fitness · Cart recovery automation

Webb Ellis uses automation to recover abandoned carts and segments audiences for efficient communication.

Sports & Fitness Cart recovery automation Segmentation
See case
Eloor | Aromas & Bem-esta Perfumery · Message automation and audience segmentation

Eloor uses automations and segmentation to create personalized communication and improve the customer experience.

Perfumery Automação Segmentation
See case
Mirame Juana | Calzado De Footwear · Abandoned cart recovery automation

Mirame Juana uses automation to recover customers who abandon carts, maintaining segmented and relevant communication.

Footwear Abandoned cart recovery automation Segmentation
See case
Lines Outfits Fashion & accessories · Mass campaigns with segmentation

Lines Outfits uses segmentation and mass campaigns to engage customers with personalized messages.

Fashion & accessories campanhas em massa segmentação
See case
SyM Bebidas - Regalos Food & Beverage · Segmented mass campaigns

SyM Bebidas uses targeted campaigns to promote corporate beverage gifts for special occasions.

Food & Beverage Mass campaigns Segmentation
See case
TotalPet Pet shop · Message automation and audience segmentation

TotalPet uses automations and segmentation to keep customers informed and organize effective campaigns.

Pet shop automation segmentação
See case
Pluma Parfum Perfumery · Message automation and audience segmentation

Pluma Parfum uses automations and segmentation to improve communication and the shopping experience for imported perfumes.

Perfumery Automação Segmentation
See case
Supreme Sports Nutrition Health & supplements · Message automation and audience segmentation

Supreme Sports Nutrition uses automations and segmentation to improve communication and support for athletes and bodybuilders.

Health & supplements Marketing automation Segmentation
See case
Domin8r Nutrition Health & supplements · Order confirmation automation

Domin8r Nutrition uses automations and segmentation to keep customers informed and engaged with sports supplements.

Health & supplements Automação Segmentation
See case
Attack T-shirt Fashion & accessories · Marketing automation

Attack T-shirt uses automations and segmentation to improve communication and sales in e-commerce.

Fashion & accessories Marketing automation Segmentation
See case
La Noria Revestimientos Tools & building · Message automation and audience segmentation

La Noria Revestimientos uses automations and segmentation to keep customers informed and organize effective campaigns.

Tools & building Automação Segmentation
See case
Great+Mini Furniture · First-purchase incentive automation

Great+Mini uses WPP Marketing to segment audiences and automate incentives for first purchases, optimizing communication and engagement.

Furniture Automação Segmentation
See case
KAM STUDIO LIMITED Digital products · Message automation

KAM STUDIO LIMITED uses automations and segmentation to enhance support and avoid generic messages.

Digital products Marketing automation Segmentation
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La Casa de la Seguridad Tacna Electronics & Computers · Message automation for new customers

Store in Tacna uses automation and segmentation to improve communication and sales of security equipment.

Electronics & Computers Automação Segmentation
See case
Fursten Sports & Fitness · Marketing automation with segmentation

Fursten uses automations and segmentation to improve communication with customers of men's fitness apparel.

Sports & Fitness Automação Segmentation
See case
Cordas Express Fashion & accessories · Marketing automation with advanced segmentation

Cordas Express uses automations and segmentation to improve communication and operations.

Fashion & accessories automation segmentação
See case
Fowler - Moda & Cultura Suburbana Fashion & accessories · Segmented mass campaigns

Fowler uses targeted campaigns to engage customers from Rio's suburban culture, avoiding generic messages.

Fashion & accessories Mass campaigns Segmentation
See case
Squad For Men Fashion & accessories · Automation for welcome messages, order confirmation and shipping updates

Squad For Men uses automations and segmentation to communicate precisely and improve the shopping experience for men's swim briefs.

Fashion & accessories Automação Segmentation
See case
Xela Malhas Fashion & accessories · Marketing automation

Xela Malhas uses automations and segmentation to engage customers and drive purchases in its online women's fashion store.

Fashion & accessories Automação Segmentation
See case
Ezerdonline Fashion & accessories · Marketing automation with segmentation

Ezerdonline uses automations and segmentation to improve communication, recover carts, and inform customers in men's fashion.

Fashion & accessories Automação Segmentation
See case
Petivo Pet shop · Mass campaigns with segmentation

Petivo uses segmentation and mass campaigns to communicate natural, healthy products for pets, avoiding generic messages.

Pet shop Mass campaigns Segmentation
See case
Power Life | Ropa Deportiva Mayorista Sports & Fitness · Abandoned cart recovery automation

Power Life uses automation to recover customers who abandon carts and segments campaigns for resellers.

Sports & Fitness Marketing automation Abandoned cart recovery
See case
Evitra Ev Technologies Auto parts & accessories · Message automation and audience segmentation

Evitra uses automations and segmentation to keep customers informed and organize effective campaigns.

Auto parts & accessories Automação Segmentation
See case
Zuri Jewelry and semi-jewelry · Abandoned cart recovery automation

Zuri uses automation to recover abandoned carts and segmentation for personalized campaigns, optimizing communication with semi-jewelry customers.

Jewelry and semi-jewelry Cart recovery automation Segmentation
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.