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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Lion Tj Fashion & accessories · Abandoned cart recovery automation

Lion Tj uses automation to recover abandoned carts and segmentation for targeted campaigns, optimizing communication with men's fashion customers.

Fashion & accessories Abandoned cart recovery automation Segmentation
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Lopes Menswear Fashion & accessories · Message automation and audience segmentation

Lopes Menswear uses automations and segmentation to keep customers informed and engaged with premium men's fashion.

Fashion & accessories Automação Segmentation
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Watchme Argentina Fashion & accessories · Welcome automation

Watchme Argentina uses welcome automation and segmentation for effective, personalized communication.

Fashion & accessories Message automation Audience targeting
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AUROASTORE Beauty & cosmetics · Message automation and audience segmentation

AUROASTORE uses automations and segmentation to engage beauty and fitness customers with personalized messages.

Beauty & cosmetics Marketing automation Segmentation
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Top Nautika Sports & Fitness · Message automation and audience segmentation

Top Nautika uses WPP Marketing for automations and segmentation, improving customer communication and experience.

Sports & Fitness Automação Segmentation
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Tienda Mab Telefonia Cell phones & accessories · Segmented mass campaigns

A multi-brand mobile phone and accessories store uses segmentation for mass campaigns, avoiding spam and improving communication.

Cell phones & accessories Mass campaigns Segmentation
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Total Brás Fashion & accessories · Marketing automation

Total Brás uses automations and segmentation to engage customers and drive repeat purchases in affordable women's fashion.

Fashion & accessories Automação Segmentation
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Fuled Fashion & accessories · Message automation and audience segmentation

Fuled uses automations and segmentation to improve communication and keep customers informed during the purchase journey.

Fashion & accessories Automação Segmentation
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Materna Prime Babies & Maternity · Order automation

Materna Prime uses automations and segmentation to improve communication and support for maternity outing clothing.

Babies & Maternity Order automation Recuperação de carrinho
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FindYourCoaches Sports & Fitness · Message automation and audience segmentation

FindYourCoaches uses automations and segmentation to deliver personalized training and efficient communication in Dubai.

Sports & Fitness Marketing automation Segmentation
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Pluie Fashion & accessories · Abandoned cart recovery automation

Pluie uses automation to recover abandoned carts and segments audiences to avoid generic messages.

Fashion & accessories Cart recovery automation Segmentation
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SprinklesFit Food & Beverage · Repurchase automation with coupon

SprinklesFit uses repurchase automation and segmentation to engage customers of vegan and natural products.

Food & Beverage Automação de recompra Segmentation
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Oakagro Marketplaces and multi-brand stores · Message automation and audience segmentation

Oakagro uses automations and segmentation to optimize communication and keep customers informed.

Marketplaces and multi-brand stores Marketing automation Segmentation
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Ritz Era Fashion & accessories · First-purchase incentive automation

Ritz Era uses automations and segmentation for personalized campaigns that highlight the elegance and sophistication of a female audience.

Fashion & accessories Automação Segmentation
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Eletrica Dals Tools & building · Message automation and audience segmentation

Eletrica Dals uses automations and segmentation to improve communication, efficiency, and trust.

Tools & building Automação Segmentation
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Clothes Ambar ropa de mujer y accesorios Fashion & accessories · First-purchase incentive automation

A women's fashion store uses WPP Marketing for automation and segmentation, driving first purchases and avoiding generic messages.

Fashion & accessories Marketing automation Segmentation
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Mini Juli Babies & Maternity · Abandoned cart recovery automation

Mini Juli uses automation to recover abandoned carts and segmentation to avoid generic messages.

Babies & Maternity Marketing automation Recuperação de carrinho
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Orion Relojes - Relojes Y Accesorios Fashion & accessories · Shipping update automation

Orion Relojes uses automation for shipping updates and segmentation for personalized campaigns, preventing spam and improving communication.

Fashion & accessories Automação Segmentation
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Madú Joalheria Jewelry and semi-jewelry · Automation with audience segmentation

Madú Jewelry uses WPP Marketing automations and segmentation to personalize outreach to jewelry and wedding band customers.

joias e semijoias automation segmentação
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Slingbag.ar Bags & handbags · Mass campaigns with segmentation

Slingbag.ar uses targeted segmentation and mass campaigns to engage specific audiences, avoiding generic messaging.

Bags & handbags Mass campaigns Segmentation
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Marikosama Omakase Food & Beverage · Automação e Segmentação

Marikosama uses automations and segmentation to enhance communication and build loyalty among Japanese cuisine customers.

Food & Beverage Automação Segmentation
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Gratidao Produtos Naturais Health & supplements · Message automation and audience segmentation

Gratidao Produtos Naturais uses automations and segmentation to improve the customer experience and strengthen sales.

Health & supplements Automação Segmentation
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Ctba.Shop Marketplaces and multi-brand stores · Message automation and audience segmentation

Ctba.Shop uses automations and segmentation to improve customer communication and experience.

Marketplaces and multi-brand stores Automação de Marketing Segmentation
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Yes-dar Servicios Y Soluc Electronics & Computers · Message automation and audience segmentation

Yes-dar Servicios Y Soluc uses automations and segmentation for efficient, personalized communication in the electronics and IT sector.

Electronics & Computers Automação Segmentation
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.