These terms and conditions govern the use of and access to Whatsplaid and/or any and all additional customer service, sales, automation, messaging, CRM, ticketing, knowledge base, and artificial intelligence solutions offered and operated by Whatsplaid for Customers. These Terms apply to all visitors, users and individuals who access or use the Services.
1. Terms of Service
These Terms and Conditions constitute an agreement between Whatsplaid’s customers and Whatsplaid, a Brazilian company, and govern access to the Services and the website whatsplaid.com, software, data, information, tools, resources and features available on the Site and on the Platform.
Additionally, by using the Services, the Customer will be subject to any guidelines or rules published within that Service, in addition to those contained in these Terms and Conditions.
BY ACCESSING, VISITING AND/OR USING THE WEBSITE AND/OR SERVICES, THE CUSTOMER AGREES THAT THEY HAVE READ AND UNDERSTOOD THE TERMS SET FORTH IN THIS AGREEMENT, INCLUDING THE TERMS OF THE PRIVACY POLICY, WHICH MAY BE AMENDED FROM TIME TO TIME, AND THE CUSTOMER AGREES TO BE BOUND BY THEM AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING THE USE OF THIS WEBSITE AND/OR SERVICES.
THESE TERMS APPLY TO THE ACTIVITY OF CUSTOMERS AND SET OUT THE RIGHTS AND OBLIGATIONS OF CUSTOMERS COVERED BY THE CONTRACT. IF THE CUSTOMER DOES NOT AGREE WITH THESE TERMS, THEY SHOULD NOT USE THIS SITE AND/OR ANY OF THE SERVICES PROVIDED BY Whatsplaid.
Whatsplaid reserves the right, at our discretion, to change these Terms and Conditions from time to time to reflect changes in our business, the Sites, or Services, or as a result of applicable laws. To that end, the change on the “Terms and Conditions” page of our website will be announced with 30 days' prior notice. We may also notify Clients about the change using contact information, email, or other means.
We are not responsible if Clients choose not to provide this information to Users. The revised Terms and Conditions will take effect as of the published effective date. If the Client continues to use the Services and/or the Site after any changes, the Client agrees to be bound by such modifications or revisions. Nothing in these Terms and Conditions shall be construed as granting rights or benefits to third parties.
Customers agree that Whatsplaid will not be liable to them or any third party for any modification, suspension, or discontinuation of its Platforms and/or Services.
2. Use of the services
2.1. By using or accessing any of the Services, the Customer and/or User agree to be bound by these Terms and Conditions. If the Customer and/or User is using the Services on behalf of an organization, entity, or any other legal person, the Customer and/or User acknowledge and agree that the Organization consents to these Terms and Conditions and that the Customer and/or User have the authority to represent and bind the Organization.
The Client and/or User may only use the Services if they have the legal capacity to be bound by and enter into a contract with Whatsplaid, in accordance with these Terms and Conditions and all applicable local, state, national and international laws, rules and regulations.
Additionally, the Client and/or User accepts and acknowledges that the Services may be subject to changes as they evolve or as features are removed or added, which may occur without prior notice. The Client and/or User accepts that Whatsplaid may, without prior notice, temporarily or permanently suspend the provision of the Services.
2.2. It is acknowledged and agreed that Whatsplaid has the right, at its sole discretion, to refuse to provide Services, temporarily or permanently, via the Platform and/or any other Service, to any Client and/or User at any time, including if it suspects that a given Client and/or User is violating these Terms and Conditions.
3. Knowledge
Among other benefits, the Services allow Customers to create, publish, or upload information, links, photos, videos, or other materials, hereinafter “Knowledge”, and share them with third parties. Customers must retain ownership of the Knowledge and acknowledge that Whatsplaid WILL HAVE NO LIABILITY if any Users or third parties copy, retransmit, or disclose the Knowledge.
Customers acknowledge and agree that publishing Knowledge through the use of the Services does not replace registration with the relevant copyright authority or any other copyright entities. Customers should carefully review what they choose to share through the Services.
Customers agree not to create, upload, or publish Knowledge that could result in risk of harm, loss, physical injury, mental distress; risk of damage to any individual or property; exploitation of minors; crime, error, or illegality; information that is illegal, harmful, abusive, offensive, defamatory, harassing, libelous, threatening, or profane; unlawful or confidential information; information they are not authorized to disclose; or incorrect or outdated information.
Customers agree that any Knowledge will not infringe third-party rights, including intellectual property or privacy rights. Whatsplaid reserves the right, but not the obligation, to refuse and/or delete any Knowledge that, at its sole discretion, is deemed to violate these provisions.
Customers retain ownership of the Knowledge; however, they authorize Whatsplaid to use, copy, reproduce, adapt, edit, transmit, translate, display and distribute such Knowledge in connection with the provision of the Services. Customers agree that Whatsplaid may use Knowledge, questions, answers, interactions and content owned by Customers in order to improve its processes, algorithms and artificial intelligence.
In addition, Customers authorize Whatsplaid to adapt the Knowledge if it is necessary to adjust such Knowledge to any network, device, service or communication medium requirement or constraint. Whatsplaid reserves the right to access, read, retain and disclose information if it reasonably deems it necessary to comply with law, enforce these Terms, address fraud, security or technical issues, respond to support requests or protect rights, property and safety.
4. Use of Knowledge
All Knowledge included in the Services, whether public or privately transmitted by Users, is the sole responsibility of the creator of such Knowledge. Whatsplaid does not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any Knowledge created, uploaded, or published through the use of the Services and does not endorse any opinion expressed through the use of the Services.
Whatsplaid does not have the ability to supervise and/or control Knowledge created, uploaded, or published through the use of the Services; therefore, it cannot assume any responsibility for such Knowledge. If Customers use or rely on any Knowledge or materials created, uploaded, or published, they do so at their sole responsibility.
Under no circumstances will Whatsplaid be liable for any Knowledge or for any loss or damage incurred as a result of the use of any Knowledge contained in the Platforms. Customers agree that they are solely responsible for their use of the Services, for any Knowledge provided through them, and for the consequences thereof, including the use of their Knowledge by other Users and third parties.
Whatsplaid will not be liable for the use of Customer Knowledge in accordance with these Terms and Conditions. The Customer represents and warrants that it has all rights, powers and authority necessary to grant the rights granted under this document in respect of any Knowledge provided by the Customer.
5. Service Configuration
5.1. The Customer will comply with the technical requirements and specifications of the Service, together with any other requirements and specifications that WPP Marketing may specify from time to time, for example, in the provision and improvement of other WPP Marketing services that the Customer may be interested in receiving.
These technical specifications may include: configuring WhatsApp channels, APIs, webhooks, widgets, tags, cookies, documents, spreadsheets, knowledge bases, integrations with third‑party systems, user permissions, automation rules, and Client content required for the Service to operate.
The Client must comply at all times with the Whatsplaid policies included in Privacy Policy.
6. Customer Account
6.1. When customers create their account, they must provide accurate information to Whatsplaid. The Account grants Customers access to the Services and Platform features, which may be modified at Whatsplaid’s sole discretion, provided that such modifications do not alter the essence of the Services. Whatsplaid may maintain different account types for different types of customers.
If Users connect to the Platforms through a third‑party service, they will grant Whatsplaid permission to access and use their information via the Service, and Whatsplaid will store the Users' data for admission to that service. Neither Clients nor Users should use an account maintained by another User and/or Client without their permission.
In addition, if Customers grant third parties access via an API or similar systems or platforms, Customers will be liable for all damages caused by that access and for the use of the information and transactions carried out through it.
6.2. If the Customer voluntarily provides us with personal information, it will be kept confidential in accordance with our Privacy Policy.
6.3. The Client is solely and fully responsible for all activities that occur under its accounts. The Client may not assign or transfer any of its rights or delegate any obligations without prior written consent from Whatsplaid. The Client must notify Whatsplaid immediately of any unauthorized use or security breach.
Whatsplaid cannot and will not be liable for any loss or damage resulting from the Client’s failure to comply with these Terms and Conditions, any unauthorized use of the Client’s site, or any activity conducted by others on behalf of or under the supervision of the Client.
6.4. The Client acknowledges, understands and agrees that Whatsplaid has no responsibility, cannot and does not verify the claimed identity of each Client and/or User.
6.5. If the Customer is no longer interested in using the Service, they may cancel by following the instructions in clause 10 of this agreement.
7. Whatsplaid License
7.1. Subject to these Terms and Conditions, Whatsplaid grants a worldwide license to Customers which, unless expressly authorized in writing, is granted without the right to sublicense and as a non-exclusive license to use the Service or Services. Whatsplaid will reserve any rights not expressly granted under these Terms and Conditions and will have the right to terminate this license at any time and for any reason.
It is essential that the Service be used in connection with the Client's business. Therefore, the Client will not be authorized to use the Services for different purposes.
8. Payments
8.1. For Whatsplaid to be obliged to provide the Services to Customers, it is an essential condition that invoices be paid on time and in accordance with the “Master Service Agreement”. If Customers do not meet this condition, Whatsplaid will have the right to cancel the Service.
8.2. All information provided by the Customer in connection with a purchase or transaction, or any other monetary interaction with the Service, must be accurate, complete and up to date.
The Customer agrees to pay all fees incurred for the use of the Service by bank transfer or credit card, depending on the plan purchased, including prevailing taxes or those that may be imposed or required from Whatsplaid by any authority in connection with the Service and/or this Agreement, excluding taxes based on Whatsplaid’s net income.
8.3. An AI conversation comprises the interactions carried out with the same contact within a 24-hour window. The number of messages does not change the count of conversations. Technical fair-use limits apply to prevent abusive automations, loops, excessive file processing, and usage incompatible with regular human support.
9. Limitation of liability
9.1. The use of the Service is entirely at the Client's own risk. Under no circumstances shall Whatsplaid be liable for any damages, including indirect, special, incidental, or consequential damages of any kind arising from the use of the Service or the inability to use the Service, regardless of notice of the possibility of such damages.
9.2. Clients release and do not hold Whatsplaid responsible for the actions or omissions of third parties. The Client acknowledges that the Service is used only as a tool to enable Clients to offer product(s) and knowledge. Whatsplaid is not a party to any transaction or transfer of rights or legal ownership of the Client's product(s) and/or content.
Whatsplaid does not control or guarantee the quality, authenticity, security, legality, truthfulness, or accuracy of products, content, or listings advertised on the Client's site or other sites, and cannot guarantee that a user will complete a transaction. Whatsplaid does not assume responsibility for ensuring the provision of services and/or products from Clients to Users.
9.3. The Customer acknowledges and accepts the risk that third parties may generate impressions or other actions that affect charges for fraudulent or improper purposes. Whatsplaid will have no liability or obligation to the Customer in connection with third-party click fraud or other improper actions.
9.4. The Customer acknowledges that Whatsplaid, the Platforms and the Services act only as a Service provider and that Whatsplaid is not directly or indirectly involved in any potential transaction between the Customer and the User. Whatsplaid does not impose rules or restrictions relating to transactions and does not act as legal advisor.
9.5. The Customer and its user will be solely responsible for setting all commercial and legal terms and conditions governing their relationship, and Whatsplaid will have no liability for such relationship.
9.6. Whatsplaid will not be responsible for, nor assume any additional liability or expense arising from the Client's breach of the Terms, agreements between the Client and Users, loss or damage caused to third parties by acts or omissions of the Client, or inaccuracies, falsehoods and/or authenticity of the content and information provided and/or displayed in the Service based on the Client's content.
9.7. Nothing in this Agreement excludes or limits liability for fraud, gross negligence, death, bodily injury, or any other matter to the extent that such exclusion or limitation is unlawful.
10. Intellectual Property
10.1. All rights, title and interest in and to the Services, excluding User-Provided Knowledge, are and will remain the exclusive property of Whatsplaid and its licensors. The Services are protected by copyright, trademark and other laws of Brazil and abroad. Nothing in these Terms grants the Customer and/or User the right to use the Whatsplaid Platform, logos, domain names or other distinctive brand features.
Notes, opinions, suggestions or comments provided by Customers regarding the Services are for informational purposes only. WPP Marketing may use them as it sees fit, without creating any obligations for the Customer.
The software used to provide the Services, as well as its components, updates, source code, new versions, processes, images, animations, modules, video, audio, texts, algorithms, subroutines and related materials, are the intellectual property of Whatsplaid, which retains all rights thereto.
These rights are protected by national and international laws, provisions, treaties and international intellectual property rights. The Customer agrees not to remove or delete copyright notices, trademarks, trade names and notices contained in the related documents.
10.2. The Client acknowledges and agrees that Whatsplaid may include the Client's name on Whatsplaid’s public client list for the purpose of identifying the Client by its registered trademark, logo and/or trade name.
10.3. The algorithms, automation flows, artificial intelligence features, processing models, operational rules, and other technical components of Whatsplaid are protected by copyright, intellectual property, and other applicable laws.
11. Acceptable Use of the Services
11.1. Whatsplaid trusts that the Client and/or User will use the Services responsibly. Therefore, the Client and/or User agree not to abuse the Services and not to:
- Sell, lend, deliver, license, sublicense, transfer or loan any of the Services to third parties, except with prior express written authorization from Whatsplaid.
- Copy, modify, alter, adapt, make available, translate, port, reverse engineer, decompile or disassemble any part of the Platform and/or the Service.
- Interfere with or disrupt the operation of the Platform and/or the Service, or the servers or networks that host or provide the Platform and/or the Service.
- Interfere with or violate the privacy rights or other rights of Customers and/or Users, or collect data without their express consent.
- To defame, abuse, harass, stalk, threaten, or violate the legal rights of others, or to include illegal, hateful, obscene, indecent, or illicit content.
- Impersonate any person or entity, falsely claim affiliation, imply endorsement of Whatsplaid, or present false information about Whatsplaid, the Platform, or the Service.
- Creating, transferring, or sending unwanted, unsolicited, or non-compliant commercial messages, emails, or communications through the channels used.
- To transmit, distribute, display, or make available viruses, worms, Trojan horses, time bombs, web bugs, spyware, or any other harmful code.
- Create a database by systematically downloading and storing Whatsplaid's intellectual property or content generated from the Platform and/or Service.
- Providing false, inaccurate, or misleading information when using integration services for testing or abusively validating credentials.
- Posting, transferring, or uploading content that infringes third-party intellectual property rights or contains illicit material.
- Use the Service and/or Platform for any illegal or unauthorized purpose, to harm minors, or to violate any applicable ICANN regulation or policy.
11.2. The Client's breach of the provisions set forth in this document may result in removal as a Client or denial of access to and/or use of the Service, and may expose the Client to civil and/or criminal liability.
11.3. Without limiting any other available remedies, Whatsplaid may, without prior notice, limit, suspend or terminate your Service and take technical and legal measures to deny the Customer access to their Account and use of the Service.
12. Privacy
12.1. Whatsplaid respects the privacy of Customers and Users and is committed to protecting the personal and business information that Customers share with it. The policies, practices and the type of information collected are described in the Privacy Policy.
12.2. The Customer acknowledges and agrees that they may configure channels, integrations, codes, tags, automations, documents, knowledge bases, APIs and other resources necessary to use the Services. Any data received by Whatsplaid through these resources will be used to perform the Services and/or to provide and improve Whatsplaid products or services. Whatsplaid will collect and use such data in accordance with applicable laws and regulations, including privacy and data protection laws.
12.3. The Customer agrees to maintain appropriate information, notices and privacy policies for its own users, end consumers, leads and contacts, including reference to the use of vendors and platforms for customer service, automation, messaging and artificial intelligence when legally required.
When notices are required, they must inform Users that by continuing to browse the Client’s site they consent to cookies or other tracking technologies for the purpose of the service, and allow them to learn more and opt out of the service.
12.4. Whatsplaid collects, uses, and shares personal and non-personal identifying information as described in Privacy PolicyBy using the Services, Customers consent to the collection, use, transfer and processing of Customers' and/or Users' personal data in accordance with the Privacy Policy.
13. Removal of infringing content
13.1. If the Client and/or User believes that any content, add-on, banner, trademark, brand or other third-party intellectual property infringes the intellectual property rights of the Client or third parties, they must send a detailed notice to legal@whatsplaid.com. Whatsplaid will make commercially reasonable efforts to remove such content, locate the infringer and notify them of the claim.
13.2. For effective removal, the notice must consist of the physical or electronic signature of an authorized person; identification of the work protected by copyright; identification of the allegedly infringing material; sufficient information to allow Whatsplaid to locate the material; a good-faith statement that the claimed use is not authorized; and a statement that the information in the notice is accurate, under penalty of perjury, and that the complaining party is authorized to act on behalf of the owner of the exclusive right allegedly infringed.
14. Trademarks
14.1. The Whatsplaid logo and all other proprietary identifiers used by Whatsplaid in connection with the Services and/or Platforms, whether registered or not, are the property of Whatsplaid. All other trademarks, service marks, trade names and logos appearing on the Site, Platform and/or Services belong to their respective owners.
No right, license, or interest in the Company's Registered Trademarks is granted here, and the Customer agrees that no such right, license, or interest will be claimed by the Customer with respect to the Company's Registered Trademarks or third-party Trademarks.
15. Third-party links and websites
15.1. The Services may contain links to or make use of third-party websites and services, including third-party sites that host Customer content, advertisers, services, special offers, or other events or activities, that are not owned or controlled by Whatsplaid.
The Customer acknowledges that Whatsplaid has no control over such Third-Party Sites, is not responsible for the availability of those sites, does not endorse and is not liable for services, content, advertisements, products or materials present on or available from third-party sites.
The Customer also acknowledges and agrees that Whatsplaid will not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with, use of or reliance on services, content, products or materials available on third‑party websites. It is recommended to read the legal documents of those websites carefully. Whatsplaid reserves the right to stop using any link at any time.
15.2. If the Customer and/or Users access third-party websites using the Services, they do so at their own risk and understand that these Terms and Conditions and our Privacy Policy do not apply to the use of such sites. The Customer’s relationship with third parties is solely between them and those third parties.
16. Indemnification
16.1. The Customer agrees to indemnify and hold Whatsplaid, its licensor, licensees, employees, contractors, agents, directors and officers harmless from claims, damages, liabilities, losses, obligations, costs, debts and expenses, including attorneys' fees, arising out of the use and access to the Services, including claims resulting from data or Knowledge transmitted or received by the Customer and/or Users, access to or use of the Services by third parties with the Customer's username and password, or breach of these Terms and Conditions and/or any applicable rule or regulation.
17. Confidential Information
17.1. The Customer agrees to protect as confidential and not disclose to third parties any Confidential Information received from Whatsplaid, its affiliated companies, or obtained in connection with the performance of the Agreement.
"Confidential information" means information not available to the general public and used, developed or obtained by Whatsplaid and/or its affiliated companies, including information, procedures and data related to business, products, services, cost structures and pricing, analyses, business and accounting methods, software, organizational charts, manuals, documents, production methods, processes, technology, trade secrets and any similar related information.
Customers agree to use the Confidential Information solely to fulfill the obligations assumed under these Terms and Conditions. To keep the information strictly confidential, they undertake to implement necessary and reasonable security measures, exercising the same care used to protect their own confidential information and, in no event, less than the reasonable care required by applicable law.
Customers must take the necessary technical and organizational measures to ensure the security and confidentiality of Confidential Information, prevent alteration, loss, access or processing without authorization, and detect any deliberate or accidental unauthorized use.
18. Changes
18.1. Whatsplaid reserves the right to amend these Terms and Conditions from time to time and will always publish the latest version on its website. In the event of changes deemed material, Whatsplaid will notify Customers through an additional method, such as email to the address associated with the Customer's account.
Changes may be published on the Site or the URL corresponding to the Terms and Conditions, so Customers should check those sites regularly. By continuing to access or use the Services after such changes take effect, Customers agree that the revised terms are binding. If they do not agree with the new terms, they must discontinue use of the Services immediately.
19. Disclaimer
19.1. The services are provided under the terms set forth in these Terms and Conditions and as they are currently offered. Use of the Services is at the Client's own risk. The services are provided without any express or implied warranty, including warranties of marketing, fitness for a particular purpose, or non-infringement. WPP Marketing and its licensors do not warrant continuous availability, zero interruptions, absolute security, defect correction, or the absence of viruses or harmful components.
19.2. Under no circumstances shall Whatsplaid, its affiliates, agents, directors, officers, employees or suppliers be liable for any direct, indirect, incidental, special or punitive damages, including business interruption, loss of profits or other intangible losses resulting from the use of or inability to use the Services. Whatsplaid shall also not be liable for damages and/or losses resulting from hacking, alteration or unauthorized access to the Customer's account or the information contained therein.
19.3. Under no circumstances will Whatsplaid be liable for anything attributable to Customers; use of the Services by Customers; errors or ambiguities in the Knowledge; damages that Customers may inflict on third parties; injury or damage to personal property; unauthorized access to servers and personal information; interruption or discontinuation of transmission; errors, viruses or similar transmitted by third parties; error or omission in the Knowledge; content or behavior of users or third parties that is defamatory, offensive or illegal; or cases where the Services do not meet the user's needs.
Under no circumstances will Whatsplaid, its agents, directors, employees, suppliers or licensors be liable to Customers for any claim, action, duties, damages, losses or expenses in an amount greater than the amount paid by Customers for the services. Any Knowledge downloaded or obtained through the Services is downloaded at the Customer's risk.
19.4. Whatsplaid does not warrant and must not be held liable for products or services offered by third parties through its Services. Whatsplaid is not a party to those transactions and does not monitor transactions between Customers and third‑party suppliers.
Considering the characteristics of the Services, Whatsplaid may carry out routine maintenance and/or improvements. Due to unforeseen contingencies related to the Internet, Clients accept the risks of failures or unavailability of third‑party servers and clients, waiving contractual or extracontractual liability for outages, slow connectivity, or access errors for reasons not attributable to Whatsplaid.
19.5. Whatsplaid manages a high-availability, auto-scaling service infrastructure that is available twenty-four hours a day, seven days a week. Whatsplaid reserves the right to perform scheduled outages, notified by email or other means, at least 24 hours in advance for maintenance, repairs and tasks related to the provision of the Services. Whatsplaid may also perform unscheduled outages when there are emergency reasons.
19.6. If the service level is below 99%, 10% of the invoice amount will be refunded in the month the outage occurred; below 95%, 15%; below 90%, 20%.
19.7. Customers must notify Whatsplaid immediately of any Service failures. Whatsplaid will inform the nature of the failure and the expected repair time. If necessary, Customers will provide reasonable assistance. Whatsplaid will notify immediately if the failure is not related to the Service and, once repaired, will inform the Customers.
This disclaimer of liability applies whether the alleged liability arises from contract, tort, negligence, strict liability or otherwise, even if Whatsplaid has been notified of the possibility of such damages.
20. Cancellation and refund
20.1. To ensure platform security and the integrity of the data linked to each account, when requesting cancellation your IP and geolocation may be recorded automatically. Because of this, only the Administrator who completed the subscription may request the cancellation of their own account through the Control Panel.
20.2. You may cancel your plan at any time within the first 30 days for an Annual plan or 7 days for a Monthly plan and receive a full refund. The trial period includes the first 30 days for an Annual plan or 7 days for a Monthly plan after subscribing or upgrading from the free plan to a paid plan. These periods do not apply to payments made for plan renewals.
20.3. If you upgrade an existing Plan to a different Plan within the same app, the new upgrade will not be considered a first purchase and you will not be eligible for a refund, unless you cancel within the trial period counted from the date of the original purchase.
20.4. If you cancel your Plan during the trial period, the Plan will be canceled immediately and the process cannot be automatically undone, but you may request reactivation via a support ticket in the help center until the plan’s end. If you are entitled to a refund, or a partial refund, the invoice will be canceled and the refund will be issued immediately.
Credit card and PIX payments are refunded immediately. Depending on the card issuer, it may take up to 20 business days for the refund to appear on the statement. For PIX the maximum period is up to 2 business days, and for bank slip (boleto bancário) about 30 business days.
20.5. If you cancel within 72 hours after subscribing or upgrading your plan, during the trial period, the transaction will likely be canceled before the credit card payment is actually processed. If this happens, instead of receiving a refund, the charge may not be transferred from the card and the amounts may be returned to the card statement within up to 20 business days from the payment date.
Whatsplaid is not responsible for any bank fees or commissions. The only way to remove these charges is by negotiating directly with your bank.
20.6. The Client acknowledges that certain payment processing fees charged by financial institutions or payment processors are non-refundable, as they relate to services already performed at the time the payment was authorized. If these fees are not returned to Whatsplaid, the refundable amount issued to the Client may be lower than the original amount charged. This difference does not constitute a refund failure, provided the refund process has been correctly initiated and completed. Variations may also occur due to currency conversion, exchange rates, or rounding applied by card networks or issuers. Refund processing times and the presentation of the final statement are determined exclusively by the card issuer.
21. Miscellaneous
These Terms and Conditions and any rights and licenses granted by this document may not be transferred or assigned by Customers, but may be assigned by Whatsplaid without restriction. If Customers attempt to transfer or assign them, such transfer or assignment will be null and void by operation of law.
In the unlikely event that a dispute between Whatsplaid and Customers cannot be resolved privately by Whatsplaid, both Customers and Whatsplaid agree that any claim, dispute, or controversy, excluding injunctive relief or equitable remedies sought by Whatsplaid, arising in connection with these Terms and Conditions will be submitted to arbitration under the rules of Brazilian Law No. 9,307 of September 23, 1996, unless expressly stated otherwise.
The award issued by the arbitrator will include arbitration costs, reasonable attorneys' fees, and reasonable fees for experts and witnesses. Nothing prevents Whatsplaid from seeking injunctive relief and/or pursuing equitable relief before competent authorities, as necessary to protect its interests.
ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY BY THE PARTIES AND NOT AS CLAIMANTS OR MEMBERS OF ANY CLASS ACTION. BY ACCEPTING THESE TERMS AND CONDITIONS, CUSTOMERS AGREE THAT THEY AND Whatsplaid WAIVE THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.
These Terms and all amendments and additional agreements entered into with Whatsplaid regarding the Services constitute the entire agreement between the Customers and Whatsplaid. If any provision of these Terms is found to be invalid by a court of competent jurisdiction, it will not affect the validity of the remaining provisions, which will remain in full force and effect.
No waiver with respect to any term will be deemed a waiver of other terms not expressly specified, and Whatsplaid's failure to enforce any right or provision will not be considered a waiver of such right or provision.
Whatsplaid may provide notices required by law or for business-related purposes by email, physical letter sent by regular mail, or by posting on the website. Customers may opt out of certain types of notices by visiting the settings website. For any questions about these Terms and Conditions, contact Whatsplaid at whatsplaid.com.
22. Abuse
Full or partial breach of this adhesion contract may be reported using the following company contact details:
Email: abuse@in2.com.br
IMPORTANT: Before sending an email, have the ticket number from Whatsplaid's WhatsApp support handy. The ticket number is provided directly during the WhatsApp support interaction. Without this ticket your case will not be reviewed.
As soon as an email is received, an automatic confirmation message is sent back. If the confirmation email isn't in your main inbox, check your SPAM folder.
IN2, LLC
7345 W Sand Lake RD,
STE 210 Office 4761
Orlando, FL 32819 US