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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Beachwear Brazil Fashion & accessories · Mass campaigns with segmentation

Beachwear Brazil uses WPP Marketing for targeted campaigns, avoiding spam and increasing engagement.

Fashion & accessories Mass campaigns Segmentation
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Onukwu Food & Beverage · Marketing automation with segmentation

Onukwu uses automations and segmentation to optimize communication with wholesale wine and beverage customers.

Food & Beverage automation segmentação
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Instituto Santo Alberto Magno Digital products · Personalized message automation

Instituto Santo Alberto Magno uses WPP Marketing for automations and segmentation, keeping students informed and engaged in digital courses.

Digital products Automação Segmentation
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Loja Vortex @2026 Fashion & accessories · Message automation and audience segmentation

Vortex Store @2026 uses automations and segmentation to engage themed fashion fans with personalized messages.

Fashion & accessories Automação Segmentation
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anhelo studios Fashion & accessories · Segmented mass campaigns

anhelo studios uses segmentation and mass campaigns to improve communication with specific audiences and showcase its exclusive streetwear fashion.

Fashion & accessories campanhas em massa segmentação
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Loja Luna Fashion & accessories · Mass campaigns with segmentation

Loja Luna uses segmentation and mass campaigns to engage customers of original women's fashion.

Fashion & accessories campanhas em massa segmentação
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Homero Shop Fashion & accessories · Marketing automation with audience segmentation

Homero Shop uses automations and segmentation to engage customers and optimize sales in the urban streetwear segment.

Fashion & accessories Marketing automation Segmentation
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Loja Da Trama Afetiva Fashion & accessories · Message automation and audience segmentation

Loja Da Trama Afetiva uses automations and segmentation to engage customers and promote sustainable fashion with repurposed fabrics.

Fashion & accessories automation segmentação
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Vixanuncios Auto parts & accessories · Welcome automation

Vixanuncios uses automation and segmentation to improve communication and safety when selling 4x4 parts.

Auto parts & accessories Automação Segmentation
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Baú De Axé Beauty & cosmetics · Shipping update automation

Baú De Axé uses automation to update customers about shipping, strengthening the subscription club experience for baths and ancestral products.

Beauty & cosmetics Automação Subscription club
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Uniderma Beauty & cosmetics · Abandoned cart recovery automation

Uniderma uses cart and payment recovery automations, with segmentation for effective communication.

Beauty & cosmetics Marketing automation Recuperação de carrinho
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Sette Sports Fashion & accessories · Message automation and audience segmentation

Sette Sports uses automations and segmentation to personalize communication and improve the customer experience.

Fashion & accessories Automação Segmentation
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Entretiempo Food & Beverage · Marketing automation

Entretiempo uses automations and segmentation to engage customers and optimize specialty coffee sales.

Food & Beverage Marketing automation Segmentation
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A7 Shoes Footwear · Message automation and audience segmentation

A7 Shoes uses automations and segmentation to keep customers informed and create a repurchase cadence.

Footwear Marketing automation Segmentation
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Zero Grau Lupas | Óculos Eyewear & Accessories · Mass campaigns with segmentation

A store specializing in eyewear uses segmentation and mass messaging to engage customers with style and authenticity.

Eyewear & Accessories campanhas em massa segmentação
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WR Matrizes Digital products · Welcome automation

WR Matrizes uses welcome automation and segmentation to engage customers of digital embroidery files.

Digital products Message automation Segmentation
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Be Brave Perfumery · Marketing automation with segmentation

Be Brave uses automations and segmentation to personalize outreach to perfume and fragrance customers.

Perfumery Automação Segmentation
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Antiga Bags & handbags · Message automation and audience segmentation

Antiga uses automations and segmentation to communicate with customers in a personalized and efficient way.

Bags & handbags Automação Segmentation
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Jais Cosmetics Beauty & cosmetics · Segmented message automation

Jais Cosmetics uses automations and segmentation to engage customers and drive repeat purchases with personalized messages.

Beauty & cosmetics Automação Segmentation
See case
Massagepraxis Brigitte Plasil Health & supplements · Segmented mass campaigns

A massage clinic in Jennersdorf uses segmentation and campaigns to personalize communication and make online booking easier.

Health & supplements Mass campaigns Segmentation
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Bia Souza | Moda Autoral Fashion & accessories · Mass campaigns with segmentation

Bia Souza uses segmentation and mass campaigns to communicate exclusive, original women's fashion and avoid spam.

Fashion & accessories Mass campaigns Segmentation
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Murbi Company Digital products · Abandoned cart recovery automation

Murbi Company uses WPP Marketing's cart recovery automation to reengage customers and avoid generic messaging.

Digital products Abandoned cart recovery automation Segmentation
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Pizzas Felix Food & Beverage · Order confirmation automation

Pizzas Felix uses automation and segmentation to communicate with customers about artisanal pizzas without preservatives.

Food & Beverage automation segmentação
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Kate Kuba - South1 Calzados Footwear · Message automation and audience segmentation

Kate Kuba - South1 Calzados uses automations and segmentation to improve communication and engagement.

Footwear Automação Segmentation
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.