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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Refrigeração E Ar Condici Tools & building · Message automation

Refrigeração E Ar Condici uses automations and segmentation to improve customer communication and support.

Tools & building Message automation Segmentation
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Indumentaria Wassa Fashion & accessories · Mass campaigns with segmentation

Indumentaria Wassa uses segmentation and mass campaigns to engage women's fashion customers with relevant messages.

Fashion & accessories Mass campaigns Segmentation
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Ana Arruda Joias Jewelry and semi-jewelry · Automação de Boas-vindas para novos clientes

Ana Arruda Joias uses automations and segmentation to engage customers and recover carts, avoiding generic messaging.

Jewelry and semi-jewelry Marketing automation Segmentation
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Vende Tutty Marketplaces and multi-brand stores · Message automation and audience segmentation

Marketplace that uses automations and segmentation to improve communication and order management.

Marketplaces and multi-brand stores Automação Segmentation
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Nancco Imports Marketplaces and multi-brand stores · Transactional message automation

Nancco Imports uses automations and segmentation to improve communication and operations during renovation.

Marketplaces and multi-brand stores Automação Segmentation
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Orla Jewelry and semi-jewelry · Abandoned cart recovery automation

Orla uses cart recovery and review automations, with targeted campaigns for jewelry customers.

Jewelry and semi-jewelry Marketing automation Recuperação de carrinho
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Confecciones JP Palacio Fashion & accessories · Welcome message automation

Confecciones JP Palacio uses automation and segmentation to improve customer relationships and highlight quality and innovation in fashion.

Fashion & accessories automation segmentação
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Benvê Store Fashion & accessories · Message automation and audience segmentation

Benvê Store uses automations and segmentation for personalized communication and cart recovery.

Fashion & accessories Marketing automation Segmentation
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Camomila Fashion & accessories · Message automation with segmentation

Camomila uses automations and segmentation to improve communication and engagement in women's fashion e‑commerce.

Fashion & accessories Automação Segmentation
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Cultural Cosmético Beauty & cosmetics · Segmented message automation

Cultural Cosmético uses automations and segmentation to engage customers with personalized messages and maintain efficient contact.

Beauty & cosmetics Automação Segmentation
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Runha Home & Decor · First-purchase incentive automation

Runha uses automation and segmentation to engage spiritual decor customers and optimize online sales.

Home & Decor Automação Segmentation
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Tubass Company Fashion & accessories · Review request automation

Tubass Company uses automation and segmentation to improve relationships with oversize fashion customers.

Fashion & accessories Automação Segmentation
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OMM Fashion & accessories · Marketing automation with advanced segmentation

OMM uses automations and segmentation to engage women's fashion customers with relevant messages.

Fashion & accessories Automação Segmentation
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Susuto Equipamentos Para Pesca Esportiva Sports & Fitness · Segmented message automation

Susuto uses automations and segmentation to keep customers informed and drive repurchases in sport fishing.

Sports & Fitness Automação Segmentation
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Rd Shoes Footwear · Segmented message automation

Rd Shoes uses automations and segmentation to improve relationships and encourage repeat purchases.

Footwear Automação Segmentation
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Tflow CMD Fashion & accessories · Mass campaigns with segmentation

Tflow CMD uses segmentation and mass campaigns to engage men's fashion customers with personalized messages.

Fashion & accessories Mass campaigns Segmentation
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Auralezzi Beauty & cosmetics · Marketing automation with segmentation

Auralezzi uses automations and segmentation to improve relationships and sales in the online beauty store.

Beauty & cosmetics Automação Segmentation
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Diaan Mayorista Beauty & cosmetics · Marketing automation

Diaan Mayorista uses automations and segmentation to improve communication and online sales of cosmetics.

Beauty & cosmetics Marketing automation Audience targeting
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Les Câlines Babies & Maternity · Order confirmation automation

Les Câlines uses automations and segmentation to notify customers and organize campaigns without generic communication.

Babies & Maternity Automação Segmentation
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Moda Feminina | Bella Che Fashion & accessories · Welcome message automation

Women's Fashion | Bella Che uses automation to welcome new customers with personalized messages.

Fashion & accessories Automação Segmentation
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Andreia Higicol Marketplaces and multi-brand stores · Order confirmation automation

Andreia Higicol uses automations and segmentation to confirm orders and update shipments, avoiding generic messages.

Marketplaces and multi-brand stores Automação Segmentation
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Ma Chérie Moda Fitness Sports & Fitness · Abandoned cart recovery automation

Ma Chérie uses automation to recover customers with abandoned carts, avoiding spam through precise segmentation.

Sports & Fitness Marketing automation Recuperação de carrinho
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Infinity Sunglasses Eyewear & Accessories · Communication automation and audience segmentation

Infinity Sunglasses uses automations for efficient communication and segmentation for personalized campaigns.

Eyewear & Accessories Automação Segmentation
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Skopos Fashion & accessories · Abandoned cart recovery automation

Skopos uses WPP Marketing automations to recover sales and remind about payments, improving the customer experience.

Fashion & accessories automation cart recovery
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.