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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Viviane Brandão Shoes Footwear · Marketing automation with segmentation

Viviane Brandão Shoes uses automations and segmentation to improve relationships and encourage repurchases.

Footwear Automação Segmentation
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Contt.s Fitness Wear Sports & Fitness · Marketing automation with segmentation

Contt.s Fitness Wear uses automations and segmentation to engage customers with personalized messages.

Sports & Fitness Automação Segmentation
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Sancte Ioseph Store Fashion & accessories · Marketing automation with segmentation and mass campaigns

Sancte Ioseph Store uses automations and segmentation to improve relationships and sales of rosaries and religious accessories.

Fashion & accessories Automação Segmentation
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Mishqan Fashion & accessories · Message automation and campaign segmentation

Mishqan uses automations and segmentation to engage customers with personalized messages and maintain the communication flow.

Fashion & accessories Automação Segmentation
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Amor de Crochet Home & Decor · Message automation and audience segmentation

Amor de Crochet uses automations and segmentation to engage customers and showcase its unique handcrafted pieces.

Home & Decor Automação Segmentation
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Bella Manuela Beauty & cosmetics · Segmented message automation

Bella Manuela uses automations and segmentation to engage handcrafted cosmetics customers with personalized messages.

Beauty & cosmetics Marketing automation Segmentation
See case
Clotex Fashion & accessories · Automação de Recuperação de Carrinho Abandonado

Clotex uses automation to recover customers who abandon their carts, maintaining segmented and effective communication.

Fashion & accessories Automação de Recuperação de Carrinho E-commerce
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Glore Beauty & cosmetics · Marketing automation with tag-based segmentation

Glore uses automations and segmentation to personalize communication and improve the shopping experience for premium beauty products.

Beauty & cosmetics Marketing automation Segmentation
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Atom Auto parts & accessories · Message automation and segmentation for mass campaigns

Atom uses WPP Marketing's automations and segmentation to engage automotive accessories customers with relevant messages.

Auto parts & accessories Automação Segmentation
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Nai Beachwear Fashion & accessories · Marketing automation

Nai Beachwear uses automations and segmentation to personalize communication and strengthen relationships with customers of handcrafted swimwear.

Fashion & accessories Marketing automation Segmentation
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Brasilidade Têxtil Fashion & accessories · Abandoned cart recovery automation

Brasilidade Têxtil uses automations and segmentation to optimize sales and customer communication in its fabric e-commerce.

Fashion & accessories Marketing automation Recuperação de carrinho
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Liquida Moda E Oferta Fashion & accessories · Message automation and audience segmentation

Liquida Moda E Oferta uses automations and segmentation to improve customer communication and experience.

Fashion & accessories Marketing automation Customer segmentation
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Closet Da Pie Fashion & accessories · Abandoned cart recovery automation

Closet Da Pie uses automations and segmentation to recover carts and notify customers about shipping.

Fashion & accessories Marketing automation Recuperação de carrinho
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Replicas Planet Fashion & accessories · Segmented message automation

Replicas Planet uses automations and segmentation to engage customers and optimize women's fashion sales.

Fashion & accessories Marketing automation Segmentation
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Laryssa Santos Digital products · Order confirmation automation

Laryssa Santos uses order confirmation automation and targeted campaigns for digital molds.

Digital products Order confirmation automation Segmentation
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Vitalux Digital products · Mass campaigns with segmentation

Vitalux uses targeted campaigns to connect with theatrical and cultural audiences, avoiding generic messages.

Digital products Mass campaigns Segmentation
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Lingerie Vittorino Intima Fashion & accessories · First-purchase incentive automation

Lingerie Vittorino Intima uses automation and segmentation to encourage first purchases and avoid generic communication.

Fashion & accessories Marketing automation Segmentation
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Gpi Brasil Consultorias Digital products · Segmented message automation

Gpi Brasil Consultorias modernizes public administration with digital training and customized automations via WPP Marketing.

Digital products Marketing automation Segmentation
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Watermelon Objetos Stationery & gifts · Abandoned cart recovery automation

Watermelon Objetos uses automation to recover abandoned carts and run segmented campaigns, avoiding spam and improving engagement.

Stationery & gifts Cart recovery automation Segmented campaigns
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Vânia Moda Íntima Fashion & accessories · Abandoned cart recovery automation

Vânia Moda Íntima uses automations and segmentation to improve communication and wholesale sales.

Fashion & accessories Message automation Segmentation
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Eros Essências | As Mais Perfumery · Marketing automation with advanced segmentation

Eros Essências uses automations and segmentation to engage customers and drive repeat purchases with personalized messages.

Perfumery Automação Segmentation
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Myraka Almacén De Frío Food & Beverage · Repurchase automation with coupon

Myraka Almacén De Frío uses automation and segmentation to encourage repeat purchases and avoid generic communication.

Food & Beverage Marketing automation Segmentation
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Mooca Discos Marketplaces and multi-brand stores · Repurchase automation with coupon

Mooca Discos uses repurchase automation and segmented campaigns to keep customers active and engaged.

Marketplaces and multi-brand stores repurchase automation campanhas segmentadas
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Nobre Tapetes De Couro Home & Decor · Segmented message automation

Nobre Tapetes De Couro uses automations and segmentation to engage customers with personalized messages and maintain a premium experience.

Home & Decor Automação Segmentation
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.