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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Que Mate Srl Home & Decor · Message automation

Que Mate Srl uses automations and segmentation to improve communication and sales of handcrafted mates.

Home & Decor Message automation Segmentation
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Verde Chocolate Food & Beverage · Welcome automation

Verde Chocolate uses welcome automation and mass campaigns to engage customers of artisanal chocolates.

Food & Beverage automation campanhas em massa
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Infobytes Electronics & Computers · Message automation and audience segmentation

Infobytes uses automations and segmentation to keep customers informed and encourage purchases with personalized messages.

Electronics & Computers Marketing automation Segmentation
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LOI Bags Bags & handbags · Abandoned cart recovery

LOI Bags uses automation to recover abandoned carts and run targeted campaigns, highlighting national design.

Bags & handbags Abandoned cart recovery Marketing automation
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Soidolos Fashion & accessories · Message automation and segmented campaigns

Official shop for exclusive products uses automations and segmentation to engage fans and recover sales.

Fashion & accessories automation segmentação
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AMS Parts Auto parts & accessories · Message automation and audience segmentation

AMS Parts uses automations and segmentation to improve communication and order management in auto parts.

Auto parts & accessories Automação Segmentation
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Henrikei Artes Fashion & accessories · Marketing automation

Henrikei Artes uses automations and segmentation to recover carts and notify customers.

Fashion & accessories Marketing automation Segmentation
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Mayorista Happy Life Fashion & accessories · Welcome automation

Wholesale Happy Life uses automation and segmentation to engage wholesale children's clothing entrepreneurs.

Fashion & accessories Automação Segmented campaigns
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Kaê Chocolates Food & Beverage · Message automation and audience segmentation

Kaê Chocolates uses automations and segmentation to reach customers with personalized messages and recover abandoned carts.

Food & Beverage Automação Segmentation
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Areia dos Gatinhos Pet shop · Message automation and segmented campaigns

Areia dos Gatinhos used automations and targeted campaigns to improve communication and processes.

Pet shop Automação Campanhas Segmentadas
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Louder.ink Fashion & accessories · Shipping update automation

Louder.ink uses automation to notify customers about shipping and tracking, ensuring a transparent and fast experience.

Fashion & accessories Shipping update automation WPP Marketing
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Gourami Fashion & accessories · Shipping update automation

Gourami uses automation to notify customers about shipping, ensuring a smooth experience and post-purchase engagement.

Fashion & accessories Send automation WPP Marketing
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Uh Lá Lá! Semijoias BR Jewelry and semi-jewelry · Marketing automation with segmentation and mass campaigns

Ooh la la! Semijoias BR uses automations and segmentation from WPP Marketing to improve communication and engagement.

Jewelry and semi-jewelry Automação Segmentation
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El Brebaje de la Bruja Fashion & accessories · Marketing automation

A fashion store in pre-launch uses automations and segmented campaigns to engage customers and recover abandoned carts.

Fashion & accessories Marketing automation Segmentation
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AP FIT WORLD Sports & Fitness · Mass campaigns with segmentation

AP FIT WORLD uses targeted campaigns to engage customers and support physical and mental transformation.

Sports & Fitness Mass campaigns Segmentation
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Casa Washi Stationery & gifts · Order confirmation automation

Casa Washi uses automations and segmentation to notify customers and organize campaigns without spam.

Stationery & gifts automation segmentação
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Chic & Perfumados Perfumery · Message automation

Chic & Perfumados uses automations to improve communication and engagement with customers of imported perfumes.

Perfumery Message automation Recuperação de carrinho
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Etoilux Bags & handbags · Marketing automation

Etoilux uses automations and targeted campaigns to ensure personalized and efficient communication with pre-loved luxury bag customers.

Bags & handbags Marketing automation Segmentation
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Contem Bolo Home & Decor · Message automation and segmented campaigns

Contem Bolo uses automations and segmentation to communicate gift experiences efficiently and with personalization.

Home & Decor Automação Segmentation
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Tabs Perfumes Perfumery · Shipping update automation

Tabs Perfumes uses automation and segmentation to notify customers about shipping and to organize targeted campaigns.

Perfumery Send automation Segmented campaigns
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Saúde & Nutri Food & Beverage · Message automation and segmented campaigns

Saúde & Nutri uses automations and segmented campaigns to keep customers informed and engaged with ultra-frozen meal prep.

Food & Beverage automation campanhas segmentadas
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Orabolas Digital Digital products · Transactional message automation

Orabolas Digital uses WPP Marketing automations to improve communication and support in digital marketing.

Digital products Automação Automatic messages
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Vaishnavi Calendars Stationery & gifts · Message automation and segmented campaigns

Vaishnavi Calendars uses automations and targeted campaigns to optimize sales and support for personalized calendars.

Stationery & gifts Automação Segmentation
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Molbin Cell phones & accessories · Segmented message automation

Molbin uses automations and segmentation to engage iPhone accessory customers with personalized, efficient messages.

Cell phones & accessories Automação Segmentation
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Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.