Keep the customer informed about shipping and tracking
Active automation · with mediumAutomatic updates keep customers informed about their orders
Louder.ink uses automation to inform customers about shipping and tracking, ensuring a transparent and agile experience.
Summary: Reduces team manual work, increases transparency for customers, and improves shopping experience with agile and accurate communication.
A feature connected to the client's real routine.
Louder.ink is an online store specializing in T-shirts and accessories with themes from the 80s, Post-Punk, Goth, Synth, Shoegaze, and Indie, catering to fans of alternative culture and specific music niches. Keep customers informed about the status of their orders, especially regarding shipping and tracking, ensuring transparency and trust in the purchase.
Automation configured to send automatic messages updating the customer on shipping progress and providing tracking information, integrated with the ecommerce platform used.
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Keeps customers informed about shipping and tracking
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reduz trabalho manual da equipe
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Enhances the shopping experience
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comunicação personalizada e relevante
The project transforms conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Ensure that customers receive updated information about their orders without overloading the team with manual communication and avoid generic messages that do not add value. Implementation of automation for update notifications via WPP Marketing, integrated with the ecommerce platform, for automatic sending of relevant and personalized messages about the order status.
WPP Marketing resources used.
This readout comes from the settings available in WPP Marketing and is publicly displayed, without real sales numbers, messages, or revenue.
How it works for the customer.
The page translates the usage flow into a public, clear narrative without the appearance of an internal manual.
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integration with ecommerce platform
The company quickly understands where WhatsApp fits into the journey.
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automation sends automatic messages about order status
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
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customer receives up-to-date information quickly
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
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messages focused on shipment tracking
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
Next steps in the setup.
automation facilitates efficient communication with customers
importance of avoiding generic communication for a better experience
technological integration is fundamental for agility
focusing on the customer improves brand perception
Evaluate the implementation of segmentation for future mass campaigns, aiming to communicate specific offers to different customer groups and expand the use of automations for repurchase and support.
Want to implement WPP Marketing on your company's WhatsApp?
WPP Marketing structures automations, campaigns, atendimento, recuperação, recompras, pós-venda, and integrations for the brand's actual operation.