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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

495 cases found
RJDiehl Tools & building · Order confirmation automation

RJDiehl uses payment and confirmation automations with segmentation to avoid spam and keep customers informed.

Tools & building Order confirmation automation Pending payment automation
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Cogite | Camisetas Literárias Fashion & accessories · Shipping update automation

Cogite uses automation to update customers about shipping, ensuring a fast and efficient experience.

Fashion & accessories Shipping update automation Integração Nuvemshop
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Loja Rohse Moraes Fashion & accessories · Message automation and audience segmentation

Loja Rohse Moraes uses automations and segmentation to enhance customer relationships and the shopping experience in fashion and accessories.

Fashion & accessories Marketing automation Segmentation
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Tanti Store Pet shop · Marketing automation with segmentation

Tanti Store uses automations and segmentation for effective communication and loyalty-building with pet-loving customers.

Pet shop Automação Segmentation
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Pampa Herramientas Tools & building · Abandoned cart recovery automation

Pampa Herramientas uses automations to recover abandoned carts and manage pending payments, optimizing the customer experience.

Tools & building Marketing automation Abandoned cart recovery
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Montclair Paris Fashion & accessories · Marketing automation with segmentation and mass campaigns

Montclair Paris uses automations and segmentation to improve communication and relationships with its luxury streetwear customers.

Fashion & accessories Marketing automation Segmentation
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Belashape Health & supplements · Shipping update automation

Belashape uses automations and segmentation to inform customers about orders and shipping, avoiding generic messages.

Health & supplements Automação Segmentation
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Cápsulashop Fashion & accessories · Abandoned cart recovery automation

Cápsulashop uses automations and segmentation to recover carts, encourage first purchases and notify about shipping.

Fashion & accessories Marketing automation Recuperação de carrinho
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Ninashoes Footwear · Message automation and audience segmentation

Ninashoes uses automations and segmentation to improve communication, support, and repurchase in the footwear segment.

Footwear Automação Segmentation
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Wonder Size Fashion & accessories · Message automation and audience segmentation

Wonder Size uses automations and segmentation to inform customers and personalize communication in tech-enabled plus-size fashion.

Fashion & accessories Automação Segmentation
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Eth Nutrition Health & supplements · Shipping update automation

Eth Nutrition uses automations and segmentation to improve communication and order management in supplements.

Health & supplements Automação Segmentation
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Cãomigo Pet shop · Message automation and segmentation for mass campaigns

Cãomigo uses automations and segmentation to engage pet owners during trips and pet‑friendly events.

Pet shop Marketing automation Segmentation
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Nerd Universe Fashion & accessories · Welcome and cart recovery automations

Nerd Universe uses automations for welcome messages and cart recovery, ensuring segmented communication and qualified engagement.

Fashion & accessories Automations Recuperação de carrinho
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RetroArt Stationery & gifts · Abandoned cart recovery automation

RetroArt uses WPP Marketing automations to recover abandoned carts, confirm orders and update shipments, keeping customers engaged.

Stationery & gifts automation cart recovery
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Dublin Ecommerce Fashion & accessories · Abandoned cart recovery automation

Dublin Ecommerce uses automations and segmentation to recover carts, confirm orders, and remind about payments.

Fashion & accessories Marketing automation Segmentation
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Ilcapitanosantafe Fashion & accessories · Order automation and cart recovery

Ilcapitanosantafe uses automations and segmentation to improve online communication and sales.

Fashion & accessories automation segmentação
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שלטי דרום Auto parts & accessories · Marketing automation

South Signs uses automations and segmentation to improve communication and support for automotive signs and billboards.

Auto parts & accessories Marketing automation Segmentation
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Grecia Indumentaria Fashion & accessories · Abandoned cart recovery automation

Grecia Indumentaria uses automation to recover customers who didn't complete purchases of bras.

Fashion & accessories Automação Recuperação de carrinho
See case
Tekmi Cosméticos Beauty & cosmetics · Automação para recuperação de carrinho abandonado

Tekmi Cosméticos uses automations and segmentation to recover carts, encourage purchases, and inform customers.

Beauty & cosmetics Marketing automation Segmentation
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Allana Brand Fashion & accessories · Segmented message automation

Allana Brand uses automations and segmentation to engage customers with personalized messages and avoid spam.

Fashion & accessories Automação Segmentation
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Bonnie's Deli Food & Beverage · Message automation and audience segmentation

Bonnie's Deli uses automations and segmentation to improve communication and order management.

Food & Beverage Automação Segmentation
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Pesca shop Kaviar Kaufen Food & Beverage · Message automation and audience segmentation

Pesca shop Kaviar Kaufen uses automations and segmentation to improve the experience and efficiency of selling gourmet caviar.

Food & Beverage Automação de Marketing Segmentation
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Souza Joias Jewelry and semi-jewelry · Message automation and audience segmentation

Souza Joias uses automations and segmentation to improve communication and experience at Brazil's largest silver jewelry e‑commerce.

Jewelry and semi-jewelry Automação Segmentation
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Outfit Br Fashion & accessories · Marketing automation with segmentation and mass campaigns

Outfit Br uses automations and segmented campaigns to improve communication, recover carts, and encourage repurchase.

Fashion & accessories Automação Segmentation
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.