Keep the customer informed about shipping and tracking
Active automationSegmented communication keeps customers informed and engaged
Belashape uses automations and segmentation to inform customers about orders and shipping, avoiding generic messages.
Summary: Reduces manual work in customer communication, increases transparency in the purchase process, improves order tracking and shipping, and avoids spam with segmented, relevant messages.
A feature connected to the client's real routine.
Belashape offers products aimed at aesthetic results and personal care, focusing on health, well-being, and supplements, serving consumers seeking health and aesthetics. Keep customers informed about order and shipping status, in addition to automatically confirming approved orders, ensuring a transparent and reliable shopping experience.
Active automation of order confirmation and shipping updates, integrated with the e-commerce platform, with labeling segmentation to direct specific messages to different audiences, avoiding generic communication or spam.
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mantém clientes informados sobre pedidos e envios
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reduz trabalho manual na comunicação
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avoids generic messages and spam
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Enhances the shopping experience
The project transforms conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Ensure that Belashape customers receive accurate and timely information about their orders and shipments, avoiding generic messages and increasing satisfaction without overloading the manual team. Implementation of order confirmation automations and shipping updates by WPP Marketing, with label-based segmentation for targeted and effective communication, integrated with the Nuvemshop platform.
WPP Marketing resources used.
This readout comes from the settings available in WPP Marketing and is publicly displayed, without real sales numbers, messages, or revenue.
Automatically confirm approved orders
Active automationSegmentation: uses labels to separate audiences and campaigns
Recent use: Order Shipping: recurring use
Recent use: Order Paid: recurring use
How it works for the customer.
The page translates the usage flow into a public, clear narrative without the appearance of an internal manual.
01
Integration with e-commerce platform for automation
The company quickly understands where WhatsApp fits into the journey.
02
Automatic order confirmation sending
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
03
Automatic sending of shipping updates and tracking
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
04
segmentação por etiquetas para públicos específicos
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
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Targeted messages according to customer profile and behavior
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
Next steps in the setup.
Transactional automation increases operational efficiency
segmentation avoids generic communication and improves engagement
integration with e-commerce is essential for real-time updates
Keeping customers informed contributes to satisfaction and trust
Evaluate the activation of new automations such as welcome messages for new customers and explore segmented campaigns to increase repurchase and customer engagement.
Want to implement WPP Marketing on your company's WhatsApp?
WPP Marketing structures automations, campaigns, atendimento, recuperação, recompras, pós-venda, and integrations for the brand's actual operation.