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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

495 cases found
Yose Beauty & cosmetics · Message automation and audience segmentation

Yose uses automations and segmentation to engage skincare customers with relevant messages and avoid spam.

Beauty & cosmetics automation segmentação
See case
Extreme Death Fashion & accessories · Abandoned cart recovery automation

Extreme Death uses automation to recover sales and run targeted campaigns for specific audiences.

Fashion & accessories Abandoned cart recovery automation Segmented campaigns
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Guapa Loca Footwear · Marketing automation

Guapa Loca uses WPP Marketing automations to recover carts, encourage first purchases, and keep customers informed.

Footwear Marketing automation Segmentation
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Swechhagruhi Household utilities · Mass campaigns with segmentation

Swechhagruhi uses targeted campaigns and automation to promote cleanliness and sustainability in Nashik.

Household utilities Mass campaigns Segmentation
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Riarimar Modas Fashion & accessories · Message automation and audience segmentation

Riarimar Modas uses automations and segmentation to engage customers and optimize sales in its fashion e‑commerce.

Fashion & accessories automation segmentação
See case
LingoSound Electronics & Computers · Marketing automation

LingoSound uses automations and segmentation to engage customers and optimize sales of translator earbuds.

Electronics & Computers Automação Segmentation
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Guaritore Lenços Fashion & accessories · Marketing automation with segmentation and mass campaigns

Guaritore Lenços uses automations and targeted campaigns to improve the experience and encourage repeat purchases.

Fashion & accessories Marketing automation Segmentation
See case
Woman In Love Fashion & accessories · Abandoned cart recovery automation

Woman In Love uses automations and segmentation to engage customers and optimize sales in women's fashion.

Fashion & accessories Automação Recuperação de carrinho
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SIDE B Fashion & accessories · Segmented message automation

SIDE B uses automations and segmentation to improve communication and engagement with customers of comfy, timeless fashion.

Fashion & accessories Automação Segmentation
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Virtuous Fashion & accessories · Marketing automation

Virtuous uses automations and segmentation to improve relationships and engagement with women's fashion customers.

Fashion & accessories Automação Segmentation
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Fogo & Art Home & Decor · Message automation and audience segmentation

Fogo & Art uses automations and segmentation to improve the relationship and shopping experience for fireplaces.

Home & Decor Automação Segmentation
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Lineup.capilar Beauty & cosmetics · Segmented message automation

Lineup.capilar uses automations and segmentation to optimize communication and encourage repurchase in hair care.

Beauty & cosmetics Automação Segmentation
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Ateliê Pequenos Mimos Babies & Maternity · Message automation and audience segmentation

Ateliê Pequenos Mimos uses automations and segmentation for efficient communication with customers of baby products.

Babies & Maternity Automação Segmentation
See case
Califa Brand Eyewear & Accessories · Marketing automation with segmentation

Califa Brand uses automations and segmentation to improve communication and loyalty.

Eyewear & Accessories Automação Segmentation
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ARA Restaurante de Sobremesas Food & Beverage · Message automation

ARA Restaurante uses automations and segmentation to personalize customer contact and optimize operations.

Food & Beverage Message automation Segmentation
See case
Nuveo Beauty & cosmetics · Automação de Recuperação de Carrinho Abandonado

Nuveo uses automation to recover abandoned carts, keeping customers engaged and increasing conversion.

Beauty & cosmetics Automação de Recuperação de Carrinho Segmentation
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Vosser Fashion & accessories · Abandoned cart recovery automation

Vosser uses automations and segmentation to engage customers and optimize online sales.

Fashion & accessories Cart recovery automation Shipping update
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Slim Plus Health & supplements · Cart recovery automation

Slim Plus uses automations and segmentation to improve communication and sales of supplements.

Health & supplements Cart recovery automation Shipping update
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Tricot Life Fashion & accessories · Marketing automation with segmentation

Tricot Life uses automations and segmentation to engage customers and optimize sales in the women's knitwear fashion segment.

Fashion & accessories Automação Segmentation
See case
Vânia Moda Íntima Fashion & accessories · Transactional message automation and segmentation

Vânia Moda Íntima uses automation and segmentation to improve communication and the wholesale shopping experience.

Fashion & accessories Automação Segmentation
See case
BORJA Shoes Footwear · Abandoned cart recovery automation

BORJA Shoes uses automation to recover customers who abandon carts, with segmentation that avoids spam.

Footwear Cart recovery automation Segmentation
See case
Pet Trevo Pet shop · Message automation and campaign segmentation

Pet Trevo uses automations and segmentation to improve communication, support, and repeat purchases of pet products.

Pet shop Automação Segmentation
See case
GOGA Fashion & accessories · Marketing automation with segmentation

GOGA uses automations and segmentation to recover carts, notify shipments and encourage repurchase.

Fashion & accessories Marketing automation Recuperação de carrinho
See case
Electrolucena Electronics & Computers · Message automation and audience segmentation

Electrolucena uses automations and segmentation to improve communication, notify about orders, and create repurchase cadence.

Electronics & Computers Message automation Audience targeting
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.