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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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Businesses that use WhatsApp to sell more in e-commerce.

Discover stores that automate abandoned cart, pending payment, order notifications, campaigns, repurchase and post-sale with WPP Marketing.

Stories by category: each case can be filtered by store segment, feature used and type of automation applied on WhatsApp.

Explore the case studies

Filter by store category, feature used, or brand name to find examples close to your operation.

557 cases found
Outlet GR Footwear · Recuperacao de carrinho abandonado

Outlet GR uses automations and segmentation to improve communication and boost sales of sneakers and apparel.

Footwear Automação Segmentation
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Fofita Oficial Footwear · Order cancellation

Fofita Oficial uses automations and segmentation to optimize communication and retain customers.

Footwear Automação Segmentation
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Refrigeración Y Servicios Tools & building · Welcome for new customers

Refrigeración Y Servicios uses automations and segmentation to improve communication and support for technicians and companies in the sector.

Tools & building Automação Segmentation
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Puerto Rico Cycling, Inc. Sports & Fitness · Welcome for new customers

Cycling portal in Puerto Rico uses automation and segmentation to engage cyclists with relevant content and offers.

Sports & Fitness Automação Segmentation
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OrvenTech Marketplaces and multi-brand stores · Welcome for new customers

OrvenTech uses automations and segmentation for efficient communication in a multi-brand marketplace.

marketplaces e multimarcas automation segmentação
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Acourt Atelier Bags & handbags · Welcome for new customers

Acourt Atelier uses automations and segmentation to improve communication and engagement with customers of handcrafted handbags.

Bags & handbags Marketing automation Segmentation
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Titibum Fashion & accessories · Recuperacao de carrinho abandonado

Titibum uses automations and segmentation to improve customer relationships and repeat purchases in children's and adult fashion.

Fashion & accessories Marketing automation Segmentation
See case
Tienda Vortex Fashion & accessories · Recuperacao de carrinho abandonado

Tienda Vortex uses automations and segmentation to improve communication and recover sales.

Fashion & accessories Cart recovery automation Segmentation
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Logistics Research International Digital products · Welcome for new customers

Logistics Research International uses automations and segmentation to engage customers with relevant messages and optimize processes.

Digital products Automação Segmentation
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RIVOX Health & supplements · Welcome for new customers

RIVOX uses automations and segmentation to engage customers and optimize online sales of orthopedic products.

Health & supplements Automação Segmentation
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Pet City Pet shop · Welcome for new customers

Pet City uses automations and segmentation to engage customers, recover carts, and encourage repurchase with personalized messages.

Pet shop automation segmentação
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4you Store Jewelry and semi-jewelry · Welcome for new customers

4you Store uses WPP Marketing for welcome automation and segmented campaigns that engage its distinct audiences.

Jewelry and semi-jewelry Automação Segmentation
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Engenho D'ouro Food & Beverage · Confirmacao de pedido

Artisanal beverage online store uses automation for order confirmations and segmentation for mass campaigns.

Food & Beverage Order confirmation automation Segmented campaigns
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My+Store Fashion & accessories · Solicitacao de avaliacao

Men's fashion online store uses WPP Marketing for automation, segmentation and campaigns that showcase its unique style.

Fashion & accessories Automação Segmented campaigns
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Lumbre Fashion & accessories · Payment pending

Lumbre uses pending payment automation and segmentation to improve communication and recover sales.

Fashion & accessories Pending payment automation Segmentation
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Loja Varejo Lar Marketplaces and multi-brand stores · Welcome for new customers

Loja Varejo Lar uses automations and segmentation to personalize communication and improve the customer experience.

Marketplaces and multi-brand stores Automação Segmentation
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Cal Y Arena Fashion & accessories · Recuperacao de carrinho abandonado

A casual fashion store uses automations for cart recovery, order confirmation and shipping updates, plus targeted campaigns.

Fashion & accessories Cart recovery automation Order confirmation
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Kiki Market Food & Beverage · Welcome for new customers

Kiki Market uses automations and targeted campaigns to improve customer communication and experience.

Food & Beverage Automação Segmentation
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Keren Moreno Para Mujeres Fashion & accessories · Confirmacao de pedido

Women's fashion store uses automation and segmentation to improve communication and shopping experience.

Fashion & accessories automation segmentação
See case
MyGut Suplementos Health & supplements · Order cancellation

MyGut Supplements uses automations and segmentation to strengthen relationships with health and wellness customers.

Health & supplements Marketing automation Segmentation
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Season Fashion & accessories · Recuperacao de carrinho abandonado

Women's online fashion store uses automations to recover carts and inform customers about orders.

Fashion & accessories Automação Recuperação de carrinho
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Simple Market Fashion & accessories · Recuperacao de carrinho abandonado

Fashion and accessories store uses automation to recover sales and segmentation to avoid spam.

Fashion & accessories Cart recovery automation Segmented campaigns
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Viviane Brandão Shoes Footwear · Welcome for new customers

Viviane Brandão Shoes uses automations and segmentation to improve relationships and encourage repurchases.

Footwear Automação Segmentation
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Contt.s Fitness Wear Sports & Fitness · Welcome for new customers

Contt.s Fitness Wear uses automations and segmentation to engage customers with personalized messages.

Sports & Fitness Automação Segmentation
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Find a story close to your operation.

Cases help compare store categories, modules and use cases before deciding how to structure WhatsApp automations for your operation.