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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Nm Intimates Fashion & accessories · Abandoned cart recovery automation

Nm Intimates uses automation to recover abandoned carts and segments audiences for personalized communication.

Fashion & accessories Abandoned cart recovery automation Segmentation
See case
Farolli Joias Jewelry and semi-jewelry · Message automation and audience segmentation

Farolli Joias uses automations and segmentation to improve communication and retain customers of 18k gold jewelry.

Jewelry and semi-jewelry automation segmentação
See case
Syntec Shop Electronics & Computers · Message automation and audience segmentation

Syntec Shop uses automations and segmentation to engage customers with personalized messages and timely updates.

Electronics & Computers Marketing automation Audience targeting
See case
Cabelô Beauty & cosmetics · Message automation

Cabelô uses automations and segmentation to engage customers and optimize communication in beauty e-commerce.

Beauty & cosmetics Automação Segmentation
See case
Actual Couros Bags & handbags · Pending payment automation

Actual Couros uses automation and segmentation to improve communication and sales of wallets and document holders.

Bags & handbags Automação Segmentation
See case
Leadhomz Household utilities · Message automation

Leadhomz uses automations and segmentation to communicate home services efficiently and with personalization.

Household utilities Message automation Segmentation
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Shaka Cmmnty Fashion & accessories · Message automation and campaign segmentation

Shaka Cmmnty uses automations and segmentation to improve customer communication and experience in the online fashion store.

Fashion & accessories Automação Segmentation
See case
Love This Fashion & accessories · Abandoned cart recovery automation

Love This uses automation to recover abandoned carts and segmentation for efficient communication with store owners.

Fashion & accessories Marketing automation Recuperação de carrinho
See case
Spectra Cosméticos Beauty & cosmetics · Segmented mass campaigns

Spectra Cosméticos uses segmentation and mass campaigns to communicate hair treatments with quality and innovation.

Beauty & cosmetics Mass campaigns Segmentation
See case
Creative Brazil Jewelry and semi-jewelry · Abandoned cart recovery automation

Creative Brazil uses automation to recover abandoned carts and segmentation for personalized campaigns.

Jewelry and semi-jewelry Abandoned cart recovery automation Segmentation
See case
Pf Prime Fashion & accessories · Automação de Boas-vindas para novos clientes

Pf Prime uses welcome automation and segmentation to improve the experience of fashion customers.

Fashion & accessories Automação Segmentation
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Nadina’s Lencería Fashion & accessories · Marketing automation with segmentation

Nadina’s Lencería uses automations and segmentation to engage customers with personalized messages and avoid spam.

Fashion & accessories Automação Segmentation
See case
Aire Objetos Decorativos Home & Decor · Abandoned cart recovery automation

Aire Objetos Decorativos uses automation to recover customers who abandon carts, avoiding spam by segmenting with tags.

Home & Decor Cart recovery automation Segmentation
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Kiara Privé Digital products · Message automation

Kiara Privé uses automations to welcome, inform, and confirm orders, ensuring segmented and personalized communication.

Digital products Message automation Segmentation
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Broto e Flor Babies & Maternity · Mass campaigns with segmentation

Broto e Flor uses segmentation and mass messaging for effective communication with baby fashion customers.

Babies & Maternity Mass campaigns Segmentation
See case
Atacado Dream Perfumaria Perfumery · Order confirmation automation

Atacado Dream Perfumaria uses automations and segmentation to inform customers and optimize wholesale perfume sales.

Perfumery Message automation Segmentation
See case
Pescamarcheofertas Marketplaces and multi-brand stores · Abandoned cart recovery automation

Pescamarcheofertas uses automation to recover abandoned carts and segmentation for targeted campaigns, improving communication with customers.

Marketplaces and multi-brand stores automação de marketing cart recovery
See case
HouseBox Studio Furniture · Message automation and audience segmentation

HouseBox Studio uses automations and segmentation to improve customer communication and experience.

Furniture Marketing automation Segmentation
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Secret Store Fashion & accessories · Message automation and audience segmentation

Secret Store uses automations and segmentation to improve customer communication and experience during renovations.

Fashion & accessories Automação Segmentation
See case
Amaxxon Beauty & cosmetics · Abandoned cart recovery automation

Amaxxon uses automation to recover abandoned carts and segment audiences, ensuring personalized and efficient communication.

Beauty & cosmetics automation recuperação de carrinho abandonado
See case
93m.style Pet shop · Message automation and audience segmentation

93m.style uses WPP Marketing automations and segmentation to personalize communication and enhance customer service in pet photography.

Pet shop Automação Segmentation
See case
My+Store Beauty & cosmetics · Message automation and audience segmentation

My+Store uses automations and segmentation to engage customers and optimize sales in the beauty and cosmetics sector.

Beauty & cosmetics Automação Segmentation
See case
Duovo Fashion & accessories · Message automation and audience segmentation

Duovo uses automations and segmentation to engage customers and optimize processes in fashion and accessories sales.

Fashion & accessories Automação Segmentation
See case
Vanna Bags Bags & handbags · Abandoned cart recovery automation

Vanna Bags uses automation to recover abandoned carts and segmentation for personalized campaigns.

Bags & handbags Abandoned cart recovery automation Segmentation
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.