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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Afago Home & Decor · Message automation and audience segmentation

Afago uses WPP Marketing automations and segmentation to personalize communication and optimize sales in home and decor.

Home & Decor Automação Segmentation
See case
Lieber Bock Als Fohlen Fashion & accessories · Marketing automation

Lieber Bock Als Fohlen uses automations and segmentation to keep customers informed and engaged with personalized Cologne products.

Fashion & accessories Marketing automation Segmentation
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Milartes Stencil Home & Decor · Abandoned cart recovery automation

Milartes Stencil uses automation to recover customers and segmentation for targeted campaigns.

Home & Decor Marketing automation Abandoned cart recovery
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Tuttofeno Household utilities · Abandoned cart recovery automation

Tuttofeno uses automation to recover abandoned carts and segmentation to avoid spam, keeping customers engaged.

Household utilities Cart recovery automation Segmentation
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Arquibancada 07 Fashion & accessories · Mass campaigns with segmentation

Sports fashion store uses targeting and mass messaging to engage fans without generating spam.

Fashion & accessories Mass campaigns Segmentation
See case
ZimÀ Essentials Jewelry and semi-jewelry · Message automation and audience segmentation

ZimÀ Essentials uses automations and segmentation to enhance communication and the shopping experience.

Jewelry and semi-jewelry Automação de Marketing Segmentation
See case
Distribuidora Chanchamayo Household utilities · Message automation and audience segmentation

Distribuidora Chanchamayo uses automations and segmentation to improve communication and customer service.

Household utilities Marketing automation Segmentation
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Sevamate Home & Decor · Marketing automation with segmentation

Sevamate uses automations and segmentation to recover carts, encourage first purchases, and drive repurchase.

Home & Decor Automação Segmentation
See case
Ncskin Professional Beauty & cosmetics · Message automation

Ncskin Professional uses automations for welcome messages, confirmation and shipping updates, improving customer service and communication.

Beauty & cosmetics Message automation WPP Marketing
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Star Concept Fashion & accessories · Pending payment automation

Star Concept uses WPP Marketing automation and segmentation for personalized communication and payment recovery.

Fashion & accessories Message automation Segmentation
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D´Bella Cosméticosbr Beauty & cosmetics · Communication automation and audience segmentation

D'Bella Cosméticosbr uses automation and segmentation to personalize communication and keep customers informed.

Beauty & cosmetics Automação Segmentation
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Casa Trendy Home & Decor · Segmented mass campaigns

Casa Trendy uses targeted campaigns and automations to improve communication and engagement with home décor customers.

Home & Decor campanhas em massa segmentação
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Loja Oficial Do Sampaio Fashion & accessories · Message automation and audience segmentation

Loja Oficial Do Sampaio uses automations and segmentation to improve communication and fan experience.

Fashion & accessories Automação Segmentation
See case
Boxpeepr Household utilities · Mass campaigns with segmentation

Boxpeepr uses WPP Marketing for targeted campaigns that avoid spam and keep customers informed about bathroom products.

Household utilities Mass campaigns Segmentation
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Arianys Baby Fashion & accessories · Abandoned cart recovery automation

Arianys Baby uses automations and segmentation to recover carts and remind about payments, improving the shopping experience.

Fashion & accessories Abandoned cart recovery automation Pending payment automation
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Dimple Store Household utilities · Shipping update automation

Housewares store uses automation to update customers and segmentation to avoid spam.

Household utilities Automação Segmentation
See case
Benchy Marketplaces and multi-brand stores · Message automation and audience segmentation

Benchy uses automations and segmentation to improve communication and build customer loyalty in a toy marketplace.

Marketplaces and multi-brand stores Automação Segmentation
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BeidÊ Fashion & accessories · Mass campaigns with segmentation

BeidÊ uses segmentation and mass campaigns to engage plus-size women's jeans customers.

Fashion & accessories campanhas em massa segmentação
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Detalhadamente Stationery & gifts · Message automation and audience segmentation

Uses WPP Marketing automations and segmentation in detail to keep customers informed and engaged.

Stationery & gifts Automação Segmentation
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Vertiqo Fashion & accessories · Marketing automation with segmentation

Vertiqo uses automations and segmentation to improve the customer experience and communication.

Fashion & accessories Automação Segmentation
See case
Purefarm Health & supplements · Abandoned cart recovery automation

Purefarm uses WPP Marketing to recover abandoned carts and to segment audiences, avoiding generic messages and improving the customer experience.

Health & supplements Abandoned cart recovery automation Segmentation
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Use Tenis Best Footwear · Automação de Recuperação de Carrinho Abandonado

Use Tenis Best uses automation to recover customers who abandon carts and segments audiences for personalized campaigns.

Footwear Automação de Recuperação de Carrinho Segmentation
See case
Amissah Jewelry and semi-jewelry · First-purchase incentive automation

Amissah uses automation to encourage first-time purchases, focusing on durable and elegant women's jewelry.

Jewelry and semi-jewelry Marketing automation Segmentation
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Luma Loungewear Fashion & accessories · Message automation and campaign segmentation

Luma Loungewear uses automation and segmentation to keep customers informed and engaged.

Fashion & accessories Automação Segmentation
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.