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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Kaya Nails & Studio Beauty & cosmetics · Message automation

Kaya Nails & Studio uses automations and segmentation to transform the beauty experience into a wellness ritual.

Beauty & cosmetics Message automation Segmentation
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Kaminski Art Home & Decor · Message automation and audience segmentation

Kaminski Art uses automations and segmentation to improve customer communication and experience.

Home & Decor automation segmentação
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Pato Pampa Fashion & accessories · Message automation and audience segmentation

Pato Pampa uses automations and segmentation for personalized communication, keeping customers informed and creating a repurchase cadence.

Fashion & accessories Marketing automation Segmentation
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OrvenTech Marketplaces and multi-brand stores · Marketing automation with segmentation

OrvenTech uses automations and segmentation to improve customer communication and experience in its multi-brand marketplace.

Marketplaces and multi-brand stores automation segmentação
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Eloá Beauty Beauty & cosmetics · Message automation and audience segmentation

Eloá Beauty uses WPP Marketing's automations and segmentation to improve communication and engagement.

Beauty & cosmetics Marketing automation Segmentation
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El Patrao Fashion & accessories · Automação de Recuperação de Carrinho Abandonado

El Patrao uses automation to recover customers who abandon carts, reducing manual work and increasing the chance of conversion.

Fashion & accessories Automação de Recuperação de Carrinho Nuvemshop
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Brünae Studio Home & Decor · Message automation and audience segmentation

Brünae Studio uses automations and segmentation to improve communication and engagement with customers.

Home & Decor Automação Segmentation
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Melih Lapanta Photography Marketplaces and multi-brand stores · Welcome message automation

Melih Lapanta Photography uses automations and segmentation for personalized communication with luxury wedding clients.

Marketplaces and multi-brand stores Automação Segmentation
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Samashipp Beauty & cosmetics · Message automation and audience segmentation

Samashipp uses WPP Marketing automation and segmentation to personalize communication and strengthen relationships with customers of Japanese skincare.

Beauty & cosmetics Automação Segmentation
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Multibazar Quilmes Household utilities · Order confirmation automation

Multibazar Quilmes uses automation and segmentation to improve customer communication and experience.

Household utilities Order confirmation automation Segmentation
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Wayne Interprises LTDA Digital products · Marketing automation

Wayne Interprises uses automations and segmentation to manage communication with developers and testers in a digital testing environment.

Digital products Marketing automation Segmentation
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Quarta Active Sports & Fitness · Abandoned cart recovery automation

Quarta Active uses automation to recover abandoned carts and segmentation for personalized communication.

Sports & Fitness Cart recovery automation Segmentation
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Pedra e Prata Jewelry and semi-jewelry · Message automation and audience segmentation

Pedra e Prata uses automations and segmentation to personalize communication and inform customers about orders and shipments.

Jewelry and semi-jewelry Marketing automation Segmentation
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Guaurritas Cuisine Pet shop · Message automation and audience segmentation

Guaurritas uses automations and segmentation to engage customers with natural snacks for dogs and cats.

Pet shop automation segmentação
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Café Betel Food & Beverage · Welcome automation

Café Betel uses automations and segmentation to engage customers and showcase its family tradition.

Food & Beverage Message automation Segmentation
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Duckcattle Supply Co. Fashion & accessories · Mass campaigns with segmentation

Country fashion online store uses targeted segmentation for mass campaigns, avoiding spam and keeping customers engaged.

Fashion & accessories campanhas em massa segmentação
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Cor Amor Design Stationery & gifts · Mass campaigns with segmentation

Cor Amor Design uses segmentation and campaigns to personalize communication and strengthen relationships with party stationery customers.

Stationery & gifts Mass campaigns Segmentation
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Puerto Blue Fashion & accessories · Message automation

Puerto Blue uses automations and segmentation to improve communication with fashion and accessories customers.

Fashion & accessories Message automation Segmentation
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Kanto Da Recarga | Polvor Tools & building · Message automation and audience segmentation

Kanto Da Recarga uses automations and segmentation to improve communication and loyalty for specialized customers.

Tools & building Automação Segmentation
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Mimos E Arte Stationery & gifts · Message automation and audience segmentation

Online gift shop uses automations and segmentation to optimize communication and customer loyalty.

Stationery & gifts Automação Segmentation
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Poisonheartshoes Footwear · Marketing automation

Poisonheartshoes uses automations and segmentation to improve communication and the experience in its women's footwear e-commerce.

Footwear Automação Segmentation
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Kimi Fundas Cell phones & accessories · Mass campaigns with segmentation

Kimi Fundas uses segmentation and mass campaigns to engage customers of handcrafted Korean-designed mobile accessories.

Cell phones & accessories Mass campaigns Segmentation
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Bless Home Buenos Aires Furniture · Abandoned cart recovery automation

Bless Home Buenos Aires uses automation to re-engage customers and segmentation for targeted campaigns, avoiding spam.

Furniture Abandoned cart recovery automation Segmentation
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Kairos Flow Store Fashion & accessories · Marketing automation

Kairos Flow Store uses automations and segmentation for personalized communication, premium support, and fast delivery.

Fashion & accessories Marketing automation Segmentation
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Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.