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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

487 cases found
Nexpet Pet shop · Message automation and audience segmentation

Nexpet uses automations and segmentation to deliver personalized and efficient communication, ensuring differentiated care for pets.

Pet shop Marketing automation Segmentation
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Eco Fit Fashion & accessories · Abandoned cart recovery automation

Eco Fit uses automation to recover abandoned carts and segmentation to avoid spam, keeping customers engaged.

Fashion & accessories automação de recuperação de carrinho segmentação
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Syntec Pet shop · Marketing automation with segmentation

Syntec uses automations and segmentation to engage customers and organize campaigns in the pet shop segment.

Pet shop Automação Segmentation
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Tricô Masculino José Knit Fashion & accessories · Abandoned cart recovery automation

Men's knitwear shop uses automation to recover customers and segmentation for personalized campaigns.

Fashion & accessories Cart recovery automation Segmentation
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Empório Elo Verde Health & supplements · Welcome automation

Empório Elo Verde uses automation and segmentation to communicate natural products efficiently and avoid generic messages.

Health & supplements automação de mensagens segmentação
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URBANOX Marketplaces and multi-brand stores · Message automation and advanced segmentation

URBANOX uses automations and segmentation to communicate with customers in a personalized way on a rent-to-own marketplace.

Marketplaces and multi-brand stores Message automation Segmentation
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Óticas Múltipla Visão Eyewear & Accessories · Segmented message automation

Óticas Múltipla Visão uses automations and segmentation to engage customers and drive repurchase with personalized communication.

Eyewear & Accessories automation segmentação
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Kalden Sports & Fitness · Marketing automation

Kalden uses automations and segmentation to engage customers and optimize online sales of sporting goods.

Sports & Fitness automation segmentação
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Magotecnologi Marketplaces and multi-brand stores · Welcome automation

Magotecnologi uses automation and segmentation to personalize communication and improve the customer experience.

Marketplaces and multi-brand stores Automação Segmentation
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Renda-se Moda Intima Fashion & accessories · Message automation and audience segmentation

Renda-se Moda Intima uses automations and segmentation to improve the experience and retain customers.

Fashion & accessories Marketing automation Audience targeting
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RoboTechMinds Electronics & Computers · Welcome message automation

RoboTechMinds uses automation to welcome new customers and segmentation for targeted communication about robotics kits and workshops.

Electronics & Computers Automação Segmentation
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Total Free Alimentos Food & Beverage · Order confirmation automation

Total Free Alimentos uses automation for order confirmation and segmentation to prevent spam and personalize campaigns.

Food & Beverage Order confirmation automation Segmentation
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Memories Caterers Food & Beverage · Order confirmation automation

Memories Caterers uses automation and segmentation to improve communication and operations in catering for weddings and corporate events.

Food & Beverage Automação Segmentation
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Quiroga Fashion & accessories · Welcome message automation

Quiroga uses welcome automation and segmentation for effective communication with customers of men's leather goods.

Fashion & accessories Message automation Segmentation
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Queens Shot Photography Digital products · Marketing automation

Queens Shot Photography uses automations to engage customers and recover opportunities, ensuring personalized and efficient communication.

Digital products Automação Segmentation
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Accesorios Dc Jewelry and semi-jewelry · Marketing automation with segmentation

Online jewelry store uses automations and segmentation to engage and recover customers with personalized messages.

Jewelry and semi-jewelry automation segmentação
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Salud Ayurveda Con Camill Health & supplements · Message automation and audience segmentation

Salud Ayurveda Con Camill uses automations and segmentation for personalized and efficient communication in Ayurvedic consultations and treatments.

Health & supplements Automação Segmentation
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Recrute RH Digital products · First-purchase incentive automation

Recrute RH uses automation and segmentation to improve talent management and customer engagement.

Digital products Active automation Segmentation
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Motorbull Protetor De Moto Auto parts & accessories · Welcome message automation

Motorbull uses automation and segmentation to communicate advanced engine protection and keep customers engaged.

Auto parts & accessories Automação Segmentation
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Naty Kitty Store Digital products · Order confirmation automation

Naty Kitty Store uses automation to confirm orders and segmentation to avoid spam, optimizing communication with gamers.

Digital products Order confirmation automation Segmentation
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Banca 2 Rancho Nativo Food & Beverage · Order confirmation automation

Banca 2 Rancho Nativo uses automation to confirm orders and targeted campaigns for distinct audiences.

Food & Beverage Order confirmation automation Segmented campaigns
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Studio Baroni Beauty & cosmetics · Message automation and audience segmentation

Studio Baroni uses automations and segmentation to improve relationships and engagement with its customers.

Beauty & cosmetics automation segmentação
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Yosef Menswear Fashion & accessories · Message automation and segmentation for mass campaigns

Yosef Menswear uses automations and segmentation to improve relationships and communication with men's fashion customers.

Fashion & accessories Automação Segmentation
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Essence Moda Íntima Fashion & accessories · Marketing automation with segmentation for mass campaigns

Lingerie store that uses automations and segmentation to personalize service and keep customers informed.

Fashion & accessories Automação Segmentation
See case

Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.