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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

489 cases found
Te Escolhi Babies & Maternity · Message automation and audience segmentation

Online baby clothing store uses automations and segmentation to improve relationships and sales.

Babies & Maternity Automação Segmentation
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Zappa Center Footwear · Abandoned cart recovery automation

Zappa Center uses automation to recover customers who abandon carts, reducing manual work and increasing sales opportunities.

Footwear Automação Recuperação de carrinho
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EFITNESS Fashion & accessories · Message automation and segmented campaigns

EFITNESS uses WPP Marketing for automations and segmented campaigns, improving communication with plus size customers.

Fashion & accessories automation campanhas segmentadas
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DeportivoShop Sports & Fitness · Abandoned cart recovery automation

DeportivoShop uses automations and segmentation to improve the shopping experience and reduce abandonment.

Sports & Fitness Cart recovery automation Segmentation
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Cultivamente Health & supplements · Order confirmation automation

Cultivamente uses automations and segmented campaigns to improve the customer experience and strengthen repurchase.

Health & supplements Order confirmation automation Shipping update
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Como Fidelizar Clientes Digital products · Personalized message automation

Blog uses automations and segmentation to engage audiences with personalized messages and keep customers informed.

Digital products Automação Segmentation
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Kiaora Fashion & accessories · Cart recovery automation

Kiaora uses automations and segmented campaigns to enhance the shopping experience and build customer loyalty.

Fashion & accessories Marketing automation Segmentation
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Biquínis Da Fabi Fashion & accessories · Abandoned cart recovery automation

Biquínis Da Fabi uses automations and segmentation to recover carts and remind customers about payments, avoiding spam and improving the experience.

Fashion & accessories Message automation Recuperação de carrinho
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Arceviashop Marketplaces and multi-brand stores · Abandoned cart recovery automation

Arceviashop uses automations and segmentation to recover carts and remind about payments, keeping customers engaged and informed.

Marketplaces and multi-brand stores Automação Recuperação de carrinho
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Motor Pantaneiro Auto parts & accessories · Marketing automation

Motor Pantaneiro uses automations and segmentation to improve communication and sales in the marine engine market.

Auto parts & accessories automation segmentação
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Store Auto Auto parts & accessories · Abandoned cart recovery automation

Store Auto uses automations to recover abandoned carts and confirm orders, keeping customers informed and organizing segmented campaigns.

Auto parts & accessories Automação Recuperação de carrinho
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Mistizal Tostamos Café Food & Beverage · Mass campaigns with segmentation

Mistizal Tostamos Café uses targeted campaigns to engage customers and make online purchases easier with discounts and free shipping.

Food & Beverage Mass campaigns Segmentation
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Basic.us Fashion & accessories · Abandoned cart recovery automation

Basic.us uses automations and segmented campaigns to improve the purchase journey and engagement.

Fashion & accessories Marketing automation Recuperação de carrinho
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Health Nutrition For You Health & supplements · Cart recovery automation

Health Nutrition For You uses automations and segmentation to engage customers with natural supplements focused on women's health.

Health & supplements Automação Segmentation
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Griffus Cosméticos Beauty & cosmetics · Communication automation and audience segmentation

Griffus Cosméticos uses automations and segmentation to improve communication and engagement with customers.

Beauty & cosmetics Automação Segmentation
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Studio Ímã Acessórios Fashion & accessories · Marketing automation

Studio Ímã uses automations and segmentation to engage customers and recover abandoned carts.

Fashion & accessories Marketing automation Segmentation
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Don Cassio Selaimen Household utilities · Marketing automation with segmentation

Don Cassio Selaimen uses automations and segmentation to engage customers of handcrafted Gaucho knives.

Household utilities Automação Segmentation
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Loli Makeup Argentina Beauty & cosmetics · Shipping update automation

Loli Makeup Argentina uses automations and segmentation to improve the customer experience and optimize online sales.

Beauty & cosmetics Automação Segmentation
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Kiracases by Pulso creativo Cell phones & accessories · Abandoned cart recovery automation

Kiracases uses automations to recover carts, confirm orders and notify shipments, with segmentation to avoid spam.

Cell phones & accessories automation cart recovery
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Ravinee’s Collection Household utilities · Abandoned cart recovery automation

Ravinee’s Collection uses automations and segmentation to engage customers and optimize online sales.

Household utilities Marketing automation Recuperação de carrinho
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Shopmyuniform.com Fashion & accessories · Message automation and audience segmentation

Shopmyuniform.com uses automations and segmentation to improve the shopping experience for school and professional uniforms.

Fashion & accessories automation segmentação
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Lago Beachwear Fashion & accessories · Transactional message automation and audience segmentation

Lago Beachwear uses automations and segmentation to optimize communication and recover sales in its swimwear e-commerce.

Fashion & accessories Automação Segmentation
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UseTF Fashion & accessories · Abandoned cart recovery automation

UseTF uses automations and segmentation to recover carts, confirm orders, and remind about payments.

Fashion & accessories Marketing automation Recuperação de carrinho
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Butiello - Papelaria & Af Stationery & gifts · Message automation and campaign segmentation

Butiello uses automations and segmentation to improve communication and customer service at the online stationery store.

Stationery & gifts Automação Segmentation
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Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.