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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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Businesses that use WhatsApp to sell more in e-commerce.

Discover stores that automate abandoned cart, pending payment, order notifications, campaigns, repurchase and post-sale with WPP Marketing.

Stories by category: each case can be filtered by store segment, feature used and type of automation applied on WhatsApp.

Explore the case studies

Filter by store category, feature used, or brand name to find examples close to your operation.

557 cases found
Cultivamente Health & supplements · Atualizacao de envio

Cultivamente uses automations and segmented campaigns to improve the customer experience and strengthen repurchase.

Health & supplements Order confirmation automation Shipping update
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Como Fidelizar Clientes Digital products · Welcome for new customers

Blog uses automations and segmentation to engage audiences with personalized messages and keep customers informed.

Digital products Automação Segmentation
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Kiaora Fashion & accessories · Recuperacao de carrinho abandonado

Kiaora uses automations and segmented campaigns to enhance the shopping experience and build customer loyalty.

Fashion & accessories Marketing automation Segmentation
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Biquínis Da Fabi Fashion & accessories · Recuperacao de carrinho abandonado

Biquínis Da Fabi uses automations and segmentation to recover carts and remind customers about payments, avoiding spam and improving the experience.

Fashion & accessories Message automation Recuperação de carrinho
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Arceviashop Marketplaces and multi-brand stores · Recuperacao de carrinho abandonado

Arceviashop uses automations and segmentation to recover carts and remind about payments, keeping customers engaged and informed.

Marketplaces and multi-brand stores Automação Recuperação de carrinho
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Motor Pantaneiro Auto parts & accessories · Welcome for new customers

Motor Pantaneiro uses automations and segmentation to improve communication and sales in the marine engine market.

Auto parts & accessories automation segmentação
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Store Auto Auto parts & accessories · Recuperacao de carrinho abandonado

Store Auto uses automations to recover abandoned carts and confirm orders, keeping customers informed and organizing segmented campaigns.

Auto parts & accessories Automação Recuperação de carrinho
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Mistizal Tostamos Café Food & Beverage · Mass messages

Mistizal Tostamos Café uses targeted campaigns to engage customers and make online purchases easier with discounts and free shipping.

Food & Beverage Mass campaigns Segmentation
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Basic.us Fashion & accessories · Recuperacao de carrinho abandonado

Basic.us uses automations and segmented campaigns to improve the purchase journey and engagement.

Fashion & accessories Marketing automation Recuperação de carrinho
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Health Nutrition For You Health & supplements · Order cancellation

Health Nutrition For You uses automations and segmentation to engage customers with natural supplements focused on women's health.

Health & supplements Automação Segmentation
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Griffus Cosméticos Beauty & cosmetics · Recuperacao de carrinho abandonado

Griffus Cosméticos uses automations and segmentation to improve communication and engagement with customers.

Beauty & cosmetics Automação Segmentation
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Studio Ímã Acessórios Fashion & accessories · Welcome for new customers

Studio Ímã uses automations and segmentation to engage customers and recover abandoned carts.

Fashion & accessories Marketing automation Segmentation
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Don Cassio Selaimen Household utilities · Welcome for new customers

Don Cassio Selaimen uses automations and segmentation to engage customers of handcrafted Gaucho knives.

Household utilities Automação Segmentation
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Loli Makeup Argentina Beauty & cosmetics · Atualizacao de envio

Loli Makeup Argentina uses automations and segmentation to improve the customer experience and optimize online sales.

Beauty & cosmetics Automação Segmentation
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Kiracases by Pulso creativo Cell phones & accessories · Recuperacao de carrinho abandonado

Kiracases uses automations to recover carts, confirm orders and notify shipments, with segmentation to avoid spam.

Cell phones & accessories automation cart recovery
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Ravinee’s Collection Household utilities · Recuperacao de carrinho abandonado

Ravinee’s Collection uses automations and segmentation to engage customers and optimize online sales.

Household utilities Marketing automation Recuperação de carrinho
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Shopmyuniform.com Fashion & accessories · Welcome for new customers

Shopmyuniform.com uses automations and segmentation to improve the shopping experience for school and professional uniforms.

Fashion & accessories automation segmentação
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Lago Beachwear Fashion & accessories · Order cancellation

Lago Beachwear uses automations and segmentation to optimize communication and recover sales in its swimwear e-commerce.

Fashion & accessories Automação Segmentation
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UseTF Fashion & accessories · Recuperacao de carrinho abandonado

UseTF uses automations and segmentation to recover carts, confirm orders, and remind about payments.

Fashion & accessories Marketing automation Recuperação de carrinho
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Butiello - Papelaria & Af Stationery & gifts · Welcome for new customers

Butiello uses automations and segmentation to improve communication and customer service at the online stationery store.

Stationery & gifts Automação Segmentation
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Dental Só Para Doutores Health & supplements · Welcome for new customers

Dental Só Para Doutores uses automations and segmentation to optimize communication with dentists and clinics.

Health & supplements Automação de Marketing Segmentation
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Primeiro Eu, O Mundo Depois Digital products · Recuperacao de carrinho abandonado

Self-love book uses automation to recover customers and avoid generic communication.

Digital products Abandoned cart recovery automation Segmentation
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Que Mate Srl Home & Decor · Welcome for new customers

Que Mate Srl uses automations and segmentation to improve communication and sales of handcrafted mates.

Home & Decor Message automation Segmentation
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Verde Chocolate Food & Beverage · Welcome for new customers

Verde Chocolate uses welcome automation and mass campaigns to engage customers of artisanal chocolates.

Food & Beverage automation campanhas em massa
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Find a story close to your operation.

Cases help compare store categories, modules and use cases before deciding how to structure WhatsApp automations for your operation.