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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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Businesses that use WhatsApp to sell more in e-commerce.

Discover stores that automate abandoned cart, pending payment, order notifications, campaigns, repurchase and post-sale with WPP Marketing.

Stories by category: each case can be filtered by store segment, feature used and type of automation applied on WhatsApp.

Explore the case studies

Filter by store category, feature used, or brand name to find examples close to your operation.

414 cases found
Oriental Vegan Food & Beverage · Welcome for new customers

Oriental Vegan uses automations and segmentation to personalize communication and streamline orders for vegan and gluten-free meals.

Food & Beverage Marketing automation Segmentation
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Ritmo Sencillo Health & supplements · Welcome for new customers

Ritmo Sencillo uses automations and segmentation to better communicate with your customers and optimize operations.

Health & supplements Message automation Segmentation
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RebLab Fashion & accessories · Welcome for new customers

RebLab uses automations and segmentation to personalize communication and keep customers informed, highlighting their handcrafted fashion.

Fashion & accessories Automação Segmentation
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Amélie Perfumaria Fina Perfumery · Welcome for new customers

Amélie Perfumaria Fina uses automations and segmentation to communicate with customers through personalized messages and keep relationships active.

Perfumery Automação Segmentation
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Santa Lorenza | Tapetes P Home & Decor · Atualizacao de envio

Santa Lorenza uses automations and segmentation to inform customers and organize campaigns without spam.

Home & Decor Message automation Segmentation
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Asenix Household utilities · Welcome for new customers

Asenix uses automations and segmentation to keep industrial customers informed and strengthen sales.

Household utilities Automação Segmentation
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QuitAir Health & supplements · Welcome for new customers

QuitAir uses automations and segmentation to inform customers and organize campaigns without generic messaging.

Health & supplements Automação Segmentation
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Hudi Pet shop · Welcome for new customers

Hudi uses automations and segmentation to keep customers informed and engaged, avoiding generic messages.

Pet shop Automação Segmentation
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Mercado Peluqueria Beauty & cosmetics · Welcome for new customers

Mercado Peluqueria uses automations and segmentation to improve communication and operation.

Beauty & cosmetics Automação Segmentation
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AL Bijoux Jewelry and semi-jewelry · Welcome for new customers

AL Bijoux uses automations and segmentation to optimize communication with wholesale and retail customers.

Jewelry and semi-jewelry Automação Segmentation
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Qe&sh Store Fashion & accessories · Welcome for new customers

Qe&sh Store uses automations and segmentation to engage women's fashion customers with personalized messages.

Fashion & accessories Automação Segmentation
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ConcretaFG Home & Decor · Atualizacao de envio

ConcretaFG uses automations and segmentation to improve communication and the buying experience for exclusive concrete and granilite parts.

Home & Decor Automação Segmentation
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Vape Wibes RJ Beauty & cosmetics · Welcome for new customers

Vape Wibes RJ uses automations and segmentation to deliver vapes quickly and provide efficient support.

Beauty & cosmetics Message automation Audience targeting
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LAFONT - Pasion por la Cocina Household utilities · Mass messages

LAFONT uses segmentation and mass campaigns to engage customers with cast-iron cookware.

Household utilities Mass campaigns Segmentation
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Vélura Perfumaria Perfumery · Welcome for new customers

Vélura Perfumaria uses automations and segmentation to personalize communication and improve the customer experience.

Perfumery Automação Segmentation
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Frenkels Fashion & accessories · Welcome for new customers

Frenkels integrates automation and segmentation to improve communication with fashion and accessories customers.

Fashion & accessories Automação Segmentation
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Morandin Pedras Tools & building · Welcome for new customers

Morandin Pedras uses automations and segmentation to improve customer service and communication.

Tools & building Automação Segmentation
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Mini Conto Fashion & accessories · Welcome for new customers

Mini Conto uses automations and segmentation to optimize communication with wholesale children's fashion retailers.

Fashion & accessories Automação Segmentation
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Bioplus Pharma - Farmácia Health & supplements · Welcome for new customers

Compounding pharmacy uses automations and segmentation to improve customer communication and experience.

Health & supplements Automação Segmentation
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Kapdaay Fashion & accessories · Welcome for new customers

Kapdaay uses WPP Marketing automations and segmentation to engage urban fashion customers with personalized messages.

Fashion & accessories Marketing automation Segmentation
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ERDE Diseño & Creacion Home & Decor · Welcome for new customers

ERDE Diseño & Creacion uses automations and segmentation to personalize communication and improve the customer experience.

Home & Decor Automação Segmentation
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Formosa Modas Fashion & accessories · Order cancellation

Formosa Modas uses automations and segmentation to engage customers and optimize online sales.

Fashion & accessories Automação Segmentation
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Spotlight Football Media Sports & Fitness · Mass messages

Spotlight Football Media uses WPP Marketing for targeted campaigns that avoid spam and keep fans informed.

Sports & Fitness campanhas em massa segmentação
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Gillimitti Fashion & accessories · Solicitacao de avaliacao

Gillimitti uses automation to request reviews after purchase, reinforcing care for children's clothing customers.

Fashion & accessories Automação Request for evaluation
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Find a story close to your operation.

Cases help compare store categories, modules and use cases before deciding how to structure WhatsApp automations for your operation.