welcomes new customers with an automatic message
Configured time: 0Fast delivery and personalized service via WhatsApp with intelligent automations
Vape Wibes RJ uses automations and segmentation to deliver vapes quickly and provide efficient support.
Summary: Reduces manual work for the team, keeps customers informed about their orders, creates a cadence for repurchases and reviews, and efficiently organizes campaigns by segment—contributing to service that delights.
A feature connected to the customer's real workflow.
Vape Wibes RJ is a delivery service in Rio de Janeiro that delivers disposable vapes, juices and pods via motorcycle courier, with customer support through WhatsApp and fast delivery within 1 hour. The target audience is adult vaping consumers living in Rio de Janeiro who value speed and direct support. Ensure efficient support, automatically confirm orders, request post-purchase reviews and welcome new customers with personalized messages, as well as avoid generic communication by segmenting audiences.
Automated welcome messages for new customers, automatic confirmation of approved orders, and a review request after the purchase experience. Audience segmentation using tags for targeted messaging, avoiding spam and increasing the relevance of communication.
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reduces manual work
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mantem clientes informados
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automatically confirm orders
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encourages post-purchase reviews
The project turns conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Maintain efficient, personalized communication with customers in a fast delivery service, ensuring order confirmations, quick support, and requests for reviews without burdening the team with manual tasks. Implement automations for welcome messages, order confirmations and review requests, combined with tag-based segmentation to target specific campaigns to audiences such as new customers, at-risk customers and recent buyers, avoiding spam and increasing effectiveness.
WPP Marketing resources used.
This reading comes from the configuration available in WPP Marketing and is displayed publicly, without real sales numbers, messages, or revenue.
asks for a review after the purchase experience
Configured time: 7automatically confirms approved orders
Configured time: 0Segmentation: use labels to separate audiences and campaigns
How it works for the customer.
The page translates the usage flow into a public-facing, clear narrative that doesn't read like internal documentation.
01
automatic sending of welcome message to new customers
The company quickly understands where WhatsApp fits into the journey.
02
automatic confirmation of approved orders
This step keeps service, sales, campaign or support connected to the conversation history.
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solicitação automática de avaliação após compra
This step keeps service, sales, campaign or support connected to the conversation history.
04
tag-based segmentation for targeted communication
This step keeps service, sales, campaign or support connected to the conversation history.
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fast delivery by motorcycle courier with WhatsApp support
This step keeps service, sales, campaign or support connected to the conversation history.
Next steps for setup.
automation reduces operational load and improves responsiveness in customer service
segmentação evita spam e aumenta relevância da comunicação
personalized messages strengthen relationships and encourage repeat purchases
Wix platform integration makes e-commerce management easier
Expand the use of segmentation for targeted promotional campaigns and integrate new automations for post-sale support, further improving the customer experience and operational efficiency.
Want to apply WPP Marketing to your company's WhatsApp?
WPP Marketing structures automations, campaigns, customer service, recovery, repurchase, post-sale and integrations for the brand's real-world operations.