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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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See how companies in your industry use AI on WhatsApp Business.

Compare customer service, sales, marketing, and support strategies used by Whatsplaid clients and find use cases close to your company's reality.

From goal to operation: each case shows what the company was looking for, how it structured WhatsApp and which features it uses to achieve its results.

Find companies and strategies close to your operation

Filter by segment, feature, or brand name to understand how other companies structure service, sales, marketing, and support on WhatsApp.

489 cases found
Pizzas Felix Food & Beverage · Order confirmation automation

Pizzas Felix uses automation and segmentation to communicate with customers about artisanal pizzas without preservatives.

Food & Beverage automation segmentação
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Kate Kuba - South1 Calzados Footwear · Message automation and audience segmentation

Kate Kuba - South1 Calzados uses automations and segmentation to improve communication and engagement.

Footwear Automação Segmentation
See case
Aurenia Babies & Maternity · Abandoned cart recovery automation

Aurenia uses automations and segmentation to engage parents and pregnant people, avoiding generic communication.

Babies & Maternity Marketing automation Recuperação de carrinho
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Mia Loreto Fashion & accessories · Welcome automation

Mia Loreto uses automation and segmentation to engage customers with personalized messages, avoiding spam and creating a repurchase cadence.

Fashion & accessories Automação Segmentation
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Vicio.Drip Fashion & accessories · Abandoned cart recovery automation

Vicio.Drip uses automation to recover customers who abandon carts, with segmentation to avoid generic messages.

Fashion & accessories automação de marketing recuperação de carrinho abandonado
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Tecbrink Papelaria Stationery & gifts · Message automation and audience segmentation

Tecbrink Papelaria uses automations and segmentation to provide personalized support, keep customers informed, and organize effective campaigns.

Stationery & gifts automation segmentação
See case
Impulsivas Footwear · Message automation and audience segmentation

Impulsivas uses automations and segmentation from WPP Marketing to improve communication and engagement with customers.

Footwear Automação Segmentation
See case
Ousadia Studios Fashion & accessories · Message automation and audience segmentation

Ousadia Studios uses automations and segmentation to keep customers informed and organize targeted campaigns.

Fashion & accessories Automação Segmentation
See case
BRAVA Home & Decor · Message automation for welcome messages, cart recovery, order confirmation and shipping updates

BRAVA uses WPP Marketing automations to streamline communication and keep customers informed in the fire and grilling goods segment.

Home & Decor Automação Recuperação de carrinho
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Keragloz Beauty & cosmetics · Message automation and audience segmentation

Keragloz uses automations and segmentation to improve relationships and inform customers about their hair treatment.

Beauty & cosmetics automation segmentação
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Tureva Household utilities · Abandoned cart recovery automation

Tureva uses automation to recover abandoned carts and segmentation to avoid generic communication.

Household utilities Marketing automation Abandoned cart recovery
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Carola Art Piercing | Ata Jewelry and semi-jewelry · Mass campaigns with segmentation

Piercing shop uses segmentation for mass campaigns, avoiding spam and improving engagement.

Jewelry and semi-jewelry campanhas em massa segmentação
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Tekpel Household utilities · Abandoned cart recovery automation

Tekpel uses cart recovery automation and segmentation to avoid spam and improve communication with customers.

Household utilities Marketing automation Recuperação de carrinho
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Aura Jewelry and semi-jewelry · Abandoned cart recovery automation

Aura uses cart recovery automation and segmentation to reach specific audiences and boost engagement.

Jewelry and semi-jewelry automation cart recovery
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Vyelle Fashion & accessories · Message automation

Vyelle uses automations to notify customers about orders, shipping, and welcomes, ensuring security and transparency.

Fashion & accessories Automação Segmentation
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Suke Fashion & accessories · Segmented message automation

Suke uses automations and segmentation to engage customers and drive purchases in the online fashion store.

Fashion & accessories Automação Segmentation
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REGIA SHOP ZAPATOS Footwear · Message automation and audience segmentation

REGIA SHOP ZAPATOS uses automations and segmentation to improve the customer experience and organize efficient campaigns.

Footwear Automação Segmentation
See case
VinoRosso Food & Beverage · Message automation

VinoRosso uses automations and segmentation for personalized communication, valuing Brazilian wine culture.

Food & Beverage Automação Segmentation
See case
Novair Fashion & accessories · Message automation and audience segmentation

Novair fitness apparel store uses WPP Marketing's automation and segmentation to improve communication and engagement.

Fashion & accessories Automação Segmentation
See case
Lo Quiero Beauty & cosmetics · Message automation and audience segmentation

Lo Quiero uses automations and segmentation to improve customer communication and experience in cosmetics.

Beauty & cosmetics Marketing automation Segmentation
See case
Riquio Charqui Food & Beverage · Order confirmation automation

Riquio Charqui uses automation to confirm orders and segmentation to avoid generic messages.

Food & Beverage Order confirmation automation Segmentation
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Market Glasses Eyewear & Accessories · Message automation

Market Glasses uses automations and segmentation to improve customer communication and experience.

Eyewear & Accessories Message automation Segmentation
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ESC Medicams Health & supplements · Segmented message automation

ESC Medicams uses automations and segmentation to keep customers informed and organize effective campaigns.

Health & supplements Automação Segmentation
See case
RELAY Performance Sports & Fitness · Order confirmation automation

RELAY Performance uses order confirmation automation and segmentation for personalized communication with activewear customers.

Sports & Fitness Order confirmation automation Segmentation
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Use experiences from your industry as a starting point.

Compare goals, strategies, resources, and modes of operation to plan how your company can use AI in customer service, sales, marketing, or support on WhatsApp.