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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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Businesses that use WhatsApp to sell more in e-commerce.

Discover stores that automate abandoned cart, pending payment, order notifications, campaigns, repurchase and post-sale with WPP Marketing.

Stories by category: each case can be filtered by store segment, feature used and type of automation applied on WhatsApp.

Explore the case studies

Filter by store category, feature used, or brand name to find examples close to your operation.

557 cases found
Bulkora Stationery & gifts · Welcome for new customers

Bulkora uses WPP Marketing automations and segmentation to improve customer communication and experience.

Stationery & gifts Automação Segmentation
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Eclipse Shop Mx Fashion & accessories · Welcome for new customers

Eclipse Shop Mx uses WPP Marketing automation and segmentation for efficient, personalized communication with its customers.

Fashion & accessories Automação Segmentation
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Pampa Remeras Fashion & accessories · Welcome for new customers

Pampa Remeras uses automations and segmentation to improve communication and the shopping experience.

Fashion & accessories Marketing automation Segmentation
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Basmni Perfume Perfumery · Welcome for new customers

Basmni Perfume uses automations and segmentation to keep customers informed and reinforce its luxury presence.

Perfumery Automação Segmentation
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Universo Aquático - Plant Home & Decor · Welcome for new customers

Universo Aquático uses automations and segmentation to inform and engage customers of aquatic plants.

Home & Decor Automação Segmentation
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Loden Marketplaces and multi-brand stores · Welcome for new customers

Loden uses automations and segmentation to improve communication and experience in the marketplace.

Marketplaces and multi-brand stores automation segmentação
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Aura Chic Fashion & accessories · Welcome for new customers

Aura Chic uses automations and segmentation to keep customers informed and organize effective campaigns.

Fashion & accessories automation segmentação
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Mantos Sports Fashion & accessories · Welcome for new customers

Mantos Sports uses automations and segmentation to engage sportswear customers with personalized messages.

Fashion & accessories Automação Segmentation
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W Ávila Joias Jewelry and semi-jewelry · Welcome for new customers

W Ávila Joias uses automations and segmentation to personalize communication and keep customers informed.

Jewelry and semi-jewelry Automação Segmentation
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Loja La Republica Fashion & accessories · Welcome for new customers

La Republica store uses automations and segmentation to engage modern men with personalized communication.

Fashion & accessories Automação Segmentation
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Due Vinhos Selecionados Food & Beverage · First-purchase incentive

Due Vinhos Selecionados uses automation to encourage the first purchase and segmentation to avoid generic messages.

Food & Beverage Marketing automation Segmentation
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Niu Beauty Beauty & cosmetics · Welcome for new customers

Niu Beauty uses automations and segmentation to improve the experience and engagement of customers of lash design products.

Beauty & cosmetics Automação Segmentation
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Mates Ramos Europa Food & Beverage · Solicitacao de avaliacao

Mates Ramos Europa uses automations to encourage purchases, update shipments, and request reviews, promoting mate culture in Europe.

Food & Beverage Marketing automation Segmentation
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Nay Store Fashion & accessories · First-purchase incentive

Nay Store uses automation and segmentation to encourage the first purchase and avoid generic messages.

Fashion & accessories Marketing automation Segmentation
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La Tienda De Woody Stationery & gifts · Solicitacao de avaliacao

Argentinian collectible toy shop uses automation to request reviews and segment customers to avoid spam.

Stationery & gifts Automação Segmentation
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Memoriê Stationery & gifts · Welcome for new customers

Memoriê uses automations and segmentation to personalize communication and optimize customer relationships.

Stationery & gifts automation segmentação
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Vamp Tienda Household utilities · Welcome for new customers

Vamp Tienda uses automations and segmentation to improve communication with household utilities customers.

Household utilities Marketing automation Segmentation
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Delisnaq Food & Beverage · Welcome for new customers

Delisnaq uses WPP Marketing's automations and segmentation to improve communication and delivery of premium sweets in Delhi.

Food & Beverage automation segmentação
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GamebrCard Stationery & gifts · Welcome for new customers

GamebrCard uses automations and segmentation to deliver reliable support and encourage purchases from Pokémon collectors.

Stationery & gifts Automação Segmentation
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ARA Restaurante de Sobremesas Food & Beverage · Confirmacao de pedido

ARA Restaurante uses automation to confirm orders and segmentation to avoid spam, improving customer communication.

Food & Beverage automation segmentação
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Webb Ellis | Indumentaria Sports & Fitness · Recuperacao de carrinho abandonado

Webb Ellis uses automation to recover abandoned carts and segments audiences for efficient communication.

Sports & Fitness Cart recovery automation Segmentation
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Eloor | Aromas & Bem-esta Perfumery · Welcome for new customers

Eloor uses automations and segmentation to create personalized communication and improve the customer experience.

Perfumery Automação Segmentation
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Mirame Juana | Calzado De Footwear · Recuperacao de carrinho abandonado

Mirame Juana uses automation to recover customers who abandon carts, maintaining segmented and relevant communication.

Footwear Abandoned cart recovery automation Segmentation
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Lines Outfits Fashion & accessories · Mass messages

Lines Outfits uses segmentation and mass campaigns to engage customers with personalized messages.

Fashion & accessories campanhas em massa segmentação
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Find a story close to your operation.

Cases help compare store categories, modules and use cases before deciding how to structure WhatsApp automations for your operation.