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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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Businesses that use WhatsApp to sell more in e-commerce.

Discover stores that automate abandoned cart, pending payment, order notifications, campaigns, repurchase and post-sale with WPP Marketing.

Stories by category: each case can be filtered by store segment, feature used and type of automation applied on WhatsApp.

Explore the case studies

Filter by store category, feature used, or brand name to find examples close to your operation.

557 cases found
Kapdaay Fashion & accessories · Welcome for new customers

Kapdaay uses WPP Marketing automations and segmentation to engage urban fashion customers with personalized messages.

Fashion & accessories Marketing automation Segmentation
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ERDE Diseño & Creacion Home & Decor · Welcome for new customers

ERDE Diseño & Creacion uses automations and segmentation to personalize communication and improve the customer experience.

Home & Decor Automação Segmentation
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Paula Moda Íntima Fashion & accessories · Recuperacao de carrinho abandonado

Paula Moda Íntima uses automation to recover customers who abandoned their cart, avoiding spam by segmenting with tags.

Fashion & accessories Automação Abandoned cart recovery
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Casa En Orden Household utilities · Recuperacao de carrinho abandonado

Casa En Orden uses cart recovery and repurchase automations with segmentation to improve sales relationship management and organization.

Household utilities Marketing automation Recuperação de carrinho
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Formosa Modas Fashion & accessories · Order cancellation

Formosa Modas uses automations and segmentation to engage customers and optimize online sales.

Fashion & accessories Automação Segmentation
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Spotlight Football Media Sports & Fitness · Mass messages

Spotlight Football Media uses WPP Marketing for targeted campaigns that avoid spam and keep fans informed.

Sports & Fitness campanhas em massa segmentação
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Gillimitti Fashion & accessories · Solicitacao de avaliacao

Gillimitti uses automation to request reviews after purchase, reinforcing care for children's clothing customers.

Fashion & accessories Automação Request for evaluation
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MADISON25 Household utilities · Recuperacao de carrinho abandonado

MADISON25 uses cart recovery automation and segmentation to improve customer communication and increase sales.

Household utilities Abandoned cart recovery automation Segmentation
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OKL Ribeiro Fashion & accessories · Welcome for new customers

OKL Ribeiro uses WPP Marketing for welcome automation and segmentation, avoiding spam and improving customer relationships.

Fashion & accessories automation segmentação
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Todas Na Modinha Fashion & accessories · Welcome for new customers

Todas Na Modinha uses automation and segmentation to engage customers with personalized messages.

Fashion & accessories Automação Segmentation
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Bar à Visage Beauty & cosmetics · Welcome for new customers

Bar à Visage uses automations and segmentation to engage customers with personalized messages and keep communication efficient.

Beauty & cosmetics Automação Segmentation
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Toxic Shine Auto parts & accessories · Welcome for new customers

Toxic Shine uses automations and segmentation to improve communication and customer retention in the automotive detailing product market.

Auto parts & accessories Marketing automation Segmentation
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Canino Pet shop · Welcome for new customers

Canino uses automations and segmentation for efficient communication with pet owners.

Pet shop Automação Segmentation
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Vsclean Household utilities · Welcome for new customers

Vsclean uses automations and segmentation to inform and engage customers with personalized messages.

Household utilities Automação Segmentation
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Pokehelo Store Marketplaces and multi-brand stores · Atualizacao de envio

Pokehelo Store uses automations and segmentation to keep customers informed and organize campaigns.

Marketplaces and multi-brand stores Automação Segmentation
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Pratas Do Rio Jewelry and semi-jewelry · Mass messages

Pratas Do Rio uses segmentation and mass messaging to avoid spam and increase engagement with jewelry and semi-jewelry customers.

Jewelry and semi-jewelry Mass campaigns Segmentation
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Tanyam Jewellers Jewelry and semi-jewelry · Welcome for new customers

Tanyam Jewellers uses automations and segmentation to engage customers and boost sales of 925 silver jewelry.

Jewelry and semi-jewelry Marketing automation Segmentation
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Kotranic Fashion & accessories · Mass messages

Kotranic uses targeted campaigns to engage unisex patchwork fashion customers with relevant messages.

Fashion & accessories Mass campaigns Segmentation
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Blueo India Cell phones & accessories · Atualizacao de envio

Blueo India uses automation and segmentation to notify customers about shipments and avoid generic messages.

Cell phones & accessories Message automation Segmentation
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GK Decants Oficial Perfumery · Mass messages

GK Decants Oficial uses targeted campaigns to communicate with customers of imported perfumes, maintaining relevance and avoiding generic messages.

Perfumery Mass campaigns Segmentation
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EAI SOLUCIONES SAS Tools & building · Welcome for new customers

EAI SOLUCIONES SAS uses automations and segmentation to optimize communication and strengthen sustainability in waste management.

Tools & building Automação Segmentation
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Leddred'S Marketplaces and multi-brand stores · Welcome for new customers

Leddred'S uses automations and segmentation to communicate with customers through personalized messages and keep the sales flow efficient.

Marketplaces and multi-brand stores Marketing automation Segmentation
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My+StorePEDROSA Marketplaces and multi-brand stores · Welcome for new customers

My+StorePEDROSA uses automations and segmentation to engage customers and optimize sales on a multi-brand marketplace.

Marketplaces and multi-brand stores automation segmentação
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Litebrush Beauty & cosmetics · Mass messages

Litebrush uses segmentation and mass campaigns to communicate beauty products, avoiding spam and increasing relevance.

Beauty & cosmetics Mass campaigns Segmentation
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Find a story close to your operation.

Cases help compare store categories, modules and use cases before deciding how to structure WhatsApp automations for your operation.