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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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Businesses that use WhatsApp to sell more in e-commerce.

Discover stores that automate abandoned cart, pending payment, order notifications, campaigns, repurchase and post-sale with WPP Marketing.

Stories by category: each case can be filtered by store segment, feature used and type of automation applied on WhatsApp.

Explore the case studies

Filter by store category, feature used, or brand name to find examples close to your operation.

414 cases found
Poisonheartshoes Footwear · Recuperacao de carrinho abandonado

Poisonheartshoes uses automations and segmentation to improve communication and the experience in its women's footwear e-commerce.

Footwear Automação Segmentation
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Bless Home Buenos Aires Furniture · Recuperacao de carrinho abandonado

Bless Home Buenos Aires uses automation to re-engage customers and segmentation for targeted campaigns, avoiding spam.

Furniture Abandoned cart recovery automation Segmentation
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Kairos Flow Store Fashion & accessories · Recuperacao de carrinho abandonado

Kairos Flow Store uses automations and segmentation for personalized communication, premium support, and fast delivery.

Fashion & accessories Marketing automation Segmentation
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Di-nare Home & Decor · Welcome for new customers

Di-nare uses automations and segmentation to keep customers informed and organize efficient campaigns.

Home & Decor Marketing automation Segmentation
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Espaciovivo Household utilities · Welcome for new customers

Espaciovivo uses automations and segmentation to improve communication with household utilities customers.

Household utilities Marketing automation Segmentation
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Toxic Shine Olavarria Auto parts & accessories · Welcome for new customers

Toxic Shine Olavarria uses WPP Marketing automations and segmentation to improve communication and engagement with vehicle aesthetics clients.

Auto parts & accessories Automação Segmentation
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Bioslov Beauty & cosmetics · Welcome for new customers

Bioslov uses automations and segmentation to improve communication and engagement with professional cosmetics customers.

Beauty & cosmetics Automação Segmentation
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A@LY FASHIONS Fashion & accessories · Welcome for new customers

A@LY FASHIONS uses WPP Marketing automations and segmentation to engage women's and children's fashion customers with personalized messages.

Fashion & accessories Automação Segmentation
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Five Food Food & Beverage · Recuperacao de carrinho abandonado

Five Food uses automations and segmentation to communicate with customers about healthy, vegan snacks.

Food & Beverage Automação Segmentation
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Ma Chérie Moda Fitness Sports & Fitness · Welcome for new customers

Ma Chérie uses automations and segmentation to keep customers informed and engaged with its fitness fashion.

Sports & Fitness Automação Segmentation
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LÚmen Luxos Footwear · Confirmacao de pedido

LÚmen Luxos uses automation and segmentation to optimize communication and automatically confirm orders.

Footwear Automação Segmentation
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Casa Dionisio Vinoteca Food & Beverage · Welcome for new customers

Casa Dionisio Vinoteca uses automations and segmentation to engage customers of wines and gourmet products.

Food & Beverage Automação Segmentation
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Primeiro Eu, O Mundo Depois Digital products · Welcome for new customers

Book and self-love content use automations and segmentation to engage and inform customers with personalized messages.

Digital products Message automation Segmentation
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Have Four Store Fashion & accessories · Recuperacao de carrinho abandonado

Have Four Store uses automations and segmentation to keep customers informed and recover sales.

Fashion & accessories Automação Segmentation
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MAHÛ - Arte da Selva Home & Decor · Solicitacao de avaliacao

Amazonian gift shop uses automation to request reviews and segment customers for personalized communication.

Home & Decor automation segmentação
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Casa Zorba Furniture · Confirmacao de pedido

Casa Zorba uses order confirmation automation and segmentation to improve customer communication and experience.

Furniture Order confirmation automation Segmentation
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Inspira Decore Home & Decor · Order cancellation

Inspira Decore uses automations and segmentation to improve communication and order management.

Home & Decor Automação Segmentation
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Justicialistas Footwear · Welcome for new customers

Justicialistas uses automations and segmentation to engage customers and optimize sales of footwear and leather goods.

Footwear Automação Segmentation
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Inmocredit Tools & building · Welcome for new customers

Inmocredit uses automations and segmentation to optimize communications and customer service for real estate lending and sales.

Tools & building Automação Segmentation
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You Active Fashion & accessories · Welcome for new customers

You Active uses automations and segmentation to engage customers and optimize sales in online fashion.

Fashion & accessories Marketing automation Segmentation
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Nexpet Pet shop · Welcome for new customers

Nexpet uses automations and segmentation to deliver personalized and efficient communication, ensuring differentiated care for pets.

Pet shop Marketing automation Segmentation
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Syntec Pet shop · Welcome for new customers

Syntec uses automations and segmentation to engage customers and organize campaigns in the pet shop segment.

Pet shop Automação Segmentation
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URBANOX Marketplaces and multi-brand stores · Welcome for new customers

URBANOX uses automations and segmentation to communicate with customers in a personalized way on a rent-to-own marketplace.

Marketplaces and multi-brand stores Message automation Segmentation
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Magotecnologi Marketplaces and multi-brand stores · Welcome for new customers

Magotecnologi uses automation and segmentation to personalize communication and improve the customer experience.

Marketplaces and multi-brand stores Automação Segmentation
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Find a story close to your operation.

Cases help compare store categories, modules and use cases before deciding how to structure WhatsApp automations for your operation.