automatically welcome new customers with message
Active automationAutomation that welcomes and retains customers at Studio Cris Munhoz
Studio Cris Munhoz uses automation to welcome clients and maintain efficient communication in the beauty salon.
Summary: Helps create a welcoming experience from the first contact, reduces manual work in communication, keeps customers informed about services and promotions, and strengthens loyalty through relevant and segmented messages.
A feature connected to the client's real routine.
Studio Cris Munhoz is a beauty salon located on the North Coast-SP, specializing in hair services, highlights, coloring, and quick treatments to enhance female self-esteem. The salon aims to offer personalized and accessible service to its predominantly female audience. Welcome new clients with automated messages to create a positive first impression and maintain an active relationship with the salon's clientele.
Automation configured to send welcome messages to new clients, as well as scheduled mass campaigns that keep the audience informed about services and news, avoiding generic communication by segmenting contacts according to profile and behavior.
01
welcomes new clients with automated messages
02
evita comunicação genérica e spam
03
keeps clients informed about services and promotions
04
reduz trabalho manual na comunicação
The project transforms conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Maintain an efficient and personalized contact with clients in a competitive market, ensuring messages are relevant and avoiding generic communication that could turn away the audience. Implementation of welcome automation to greet clients and use of segmented mass campaigns to send targeted messages, organizing communication according to the clients' profile and previous interactions.
WPP Marketing resources used.
This readout comes from the settings available in WPP Marketing and is publicly displayed, without real sales numbers, messages, or revenue.
Mass messages: there are signs of campaigns or messages configured for active communication.
How it works for the customer.
The page translates the usage flow into a public, clear narrative without the appearance of an internal manual.
01
automação envia mensagem de boas-vindas para novos clientes
The company quickly understands where WhatsApp fits into the journey.
02
scheduled mass campaigns communicate news
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
03
segmentation prevents sending irrelevant messages
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
04
integration with Wix facilitates contact management
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
Next steps in the setup.
personalized communication increases engagement
Automation reduces manual effort and errors
segmentation is essential to avoid spam
integrations optimize processes and the customer experience
Expand the use of segmentation for future campaigns, implement additional automations for repurchase and review messages, and deepen integrations for greater service personalization.
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