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Customer case studiesReal stories with features and modules used. Fashion & accessoriesCart, repurchase, launches and order notifications. FootwearNumbering, exchanges, cart and seasonal campaigns. Bags & handbagsConsultative support, offers and sales recovery. Beauty & cosmeticsRestocking, kits, coupons and post-purchase engagement. PerfumerySpecial dates, repurchase and preference-based campaigns. Health & supplementsRecurring campaigns, repurchase reminders and targeted campaigns. Home & DecorConsultative support, cart and delivery status. FurnitureQuotes, pre-purchase questions and order tracking. Household utilitiesPromotions, product questions and recurring orders. Electronics & ComputersPre-purchase, pending payment and order notifications. Cell phones & accessoriesCompatibility, offers and cart recovery. Pet shopRecurring repurchase, campaigns and post-sale for pet products. Food & BeveragePromotions, recurring orders and fast communication. Babies & MaternityRestocking, bundles, kits and recurring communication. Sports & FitnessOffers by interest, repurchase and order follow-up. Jewelry and semi-jewelryHigh-value support, coupons, and sales recovery. Eyewear & AccessoriesConsultative support, orders, and repurchase campaigns. Stationery & giftsHolidays, lists, and segmented campaigns. Auto parts & accessoriesQuotes, compatibility, payment and order status. Tools & buildingQuotes, technical questions and cart recovery. Digital productsAccess, onboarding, renewal and post-purchase. Marketplaces and multi-brand storesCampaigns by category, segmented base and recurrence.
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Automation and mass campaigns to optimize vape sales in Mexico

Meik Mexico uses targeted campaigns and mass messaging to improve the distribution and retail of vapes.

Beauty & cosmetics Mass campaigns Segmentation Wix Integration Communication Digital marketing

Summary: Improved communication with different audiences, easing commercial relationships, keeping customers informed, and creating an efficient cadence for repurchase and loyalty.

A feature connected to the customer's real workflow.

Meik Mexico acts as a national distributor of vapes and related devices, serving both wholesale and retail with shipping throughout Mexico. Its target audience includes wholesale retailers, end consumers, and national resellers, with a diversified portfolio of brands. Organize and optimize marketing campaigns to reach different audience segments, facilitating communication and relationships with customers and business partners.

Use mass campaigns combined with segmentation to send targeted messages, keeping your audience informed about news, promotions and product availability, while facilitating ordering and repurchasing.

01 Organize campaigns by segment
02 Keeps customers informed
03 Reduz trabalho manual
04 Makes mass communication easier

The project turns conversation into an operational process.

The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.

Manage communication with a broad and diverse audience, including wholesalers and end consumers, ensuring messages are relevant and timely for each segment while keeping operations efficient without overloading the team manually. Implement mass campaigns with segmentation, allowing targeted message delivery that keeps customers informed and engaged, reduces manual work, and better organizes marketing actions.

WPP Marketing resources used.

This reading comes from the configuration available in WPP Marketing and is displayed publicly, without real sales numbers, messages, or revenue.

Mass messages Customer segmentation

Bulk messages: there are signs of campaigns or sends configured for active communication.

Segmentation: no segmentation identified

How it works for the customer.

The flow shows how campaigns can be sent to the right audiences, reducing generic communication and avoiding a spammy experience.

01
Audience segmentation for targeted campaigns Communication stops being generic: campaigns can be targeted to audiences such as new customers, at-risk customers, inactive customers, recent purchasers, and top customers.
02
Sending bulk messages for wide reach This step keeps service, sales, campaign or support connected to the conversation history.
03
Integration with e-commerce platform for order management This step keeps service, sales, campaign or support connected to the conversation history.
04
Continuous communication for engagement and repurchase This step keeps service, sales, campaign or support connected to the conversation history.

Next steps for setup.

Segmentation improves campaign relevance

Mass campaigns scale reach without losing personalization

E-commerce integration simplifies commercial operations

Efficient communication reduces manual effort

Explore implementing automations for abandoned cart and repurchase messages, and expand segmentation for even more personalized campaigns integrated with order and support workflows.

Want to apply WPP Marketing to your company's WhatsApp?

WPP Marketing structures automations, campaigns, customer service, recovery, repurchase, post-sale and integrations for the brand's real-world operations.

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