welcomes new customers with an automatic message
Active automationAutomation and segmentation for personalized engagement in fitness
FindYourCoaches uses automations and segmentation to deliver personalized training and efficient communication in Dubai.
Summary: Reduce manual work in communications, keep customers informed about their orders and trainings, and create a contact cadence that respects individual needs, promoting higher satisfaction and retention.
A feature connected to the customer's real workflow.
FindYourCoaches offers certified personal trainers for customized workouts at home, the gym, or the office in Dubai, with flexible and affordable plans, serving busy people seeking convenience and high-quality fitness. Keep clients informed and engaged with personalized communication, streamline the purchase and order-tracking process, and strengthen relationships with different customer profiles.
Use automations to send welcome messages to new customers, automatic confirmations for approved orders, and shipping updates, combined with audience segmentation using tags to target specific campaigns and avoid generic communication or spam.
01
Personalized and segmented communication
02
Automação de mensagens-chave
03
Redução do trabalho manual
04
Customer-reported maintenance
The project turns conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Serve customers with varied schedules and specific training needs, ensuring efficient and personalized communication without overloading users with generic or irrelevant messages. Implement automations for key messages across the customer lifecycle and detailed segmentation for campaigns, ensuring each audience receives relevant information at the right time, facilitating engagement and retention.
WPP Marketing resources used.
This reading comes from the configuration available in WPP Marketing and is displayed publicly, without real sales numbers, messages, or revenue.
keeps the customer informed about shipping and tracking
Active automationautomatically confirms approved orders
Active automationSegmentation: use labels to separate audiences and campaigns
How it works for the customer.
The page translates the usage flow into a public-facing, clear narrative that doesn't read like internal documentation.
01
Welcome message automation for new customers
The company quickly understands where WhatsApp fits into the journey.
02
Confirmação automática de pedidos aprovados
This step keeps service, sales, campaign or support connected to the conversation history.
03
Automatic shipping and tracking update
This step keeps service, sales, campaign or support connected to the conversation history.
04
Tag-based segmentation for targeted campaigns
This step keeps service, sales, campaign or support connected to the conversation history.
05
Envio de mensagens específicas para públicos segmentados
This step keeps service, sales, campaign or support connected to the conversation history.
Next steps for setup.
Segmentação evita comunicação genérica e melhora engajamento
Automação reduz esforço manual e aumenta eficiência
Messages at the right time strengthen relationships
Flexibility in service is essential for busy customers
Expand the use of segmentation for targeted promotional campaigns, explore new automations for support and evaluation, and enhance personalization based on customer behavior and feedback.
Want to apply WPP Marketing to your company's WhatsApp?
WPP Marketing structures automations, campaigns, customer service, recovery, repurchase, post-sale and integrations for the brand's real-world operations.