welcomes new customers with an automatic message
Active automationEfficient automation for engaging and informing exclusive customers
Kiara Privé uses automations to welcome, inform, and confirm orders, ensuring segmented and personalized communication.
Summary: Reduced manual work, better organization of communications by segment, increased customer engagement, and maintaining exclusivity in communication.
A feature connected to the customer's real workflow.
Kiara Privé offers private meetings and exclusive digital content, focusing on personalized experiences for adults interested in intimate and exclusive moments, combining in-person and digital services. Keep clients informed, welcome new clients, and confirm bookings automatically, ensuring effective and segmented communication.
Welcome message automation for new customers, automatic shipping and tracking updates, plus automatic confirmation of approved orders, all integrated with the Wix system.
01
Automatically greets new customers
02
Mantém clientes informados sobre envio e rastreamento
03
Confirma pedidos de forma automática
04
Avoid generic communication and spam
The project turns conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Ensure personalized and efficient communication for a discerning audience seeking exclusive experiences, avoiding generic messages and keeping the customer always informed. Implement automations configured via WPP Marketing to welcome, update, and confirm orders, integrated with the Wix system, with tag-based segmentation to direct specific messages.
WPP Marketing resources used.
This reading comes from the configuration available in WPP Marketing and is displayed publicly, without real sales numbers, messages, or revenue.
keeps the customer informed about shipping and tracking
Active automationautomatically confirms approved orders
Active automationSegmentation: use labels to separate audiences and campaigns
How it works for the customer.
The page translates the usage flow into a public-facing, clear narrative that doesn't read like internal documentation.
01
Automação de boas-vindas para novos clientes
The company quickly understands where WhatsApp fits into the journey.
02
Automatic shipping and tracking updates
This step keeps service, sales, campaign or support connected to the conversation history.
03
Confirmação automática de pedidos aprovados
This step keeps service, sales, campaign or support connected to the conversation history.
04
Segmentação por etiquetas para públicos distintos
This step keeps service, sales, campaign or support connected to the conversation history.
Next steps for setup.
Segmentation is essential for effective communication in exclusive services
Automação reduz trabalho manual e melhora experiência do cliente
Integration with sales platform simplifies order and information management
Expand the use of segmentation for targeted mass campaigns, explore new automations for repurchase and review requests, and enhance integrations for personalized support.
Want to apply WPP Marketing to your company's WhatsApp?
WPP Marketing structures automations, campaigns, customer service, recovery, repurchase, post-sale and integrations for the brand's real-world operations.