welcomes new customers with an automatic message
Active automationIntegrated automation for greater efficiency in automotive accessories distribution
Muhl Company uses automations to notify customers and confirm orders, optimizing the distribution of automotive accessories.
Summary: Improved organization of communications, faster order confirmation and updates, reduced manual work, and a better experience for wholesale customers.
A feature connected to the customer's real workflow.
Import and distribution of accessories for light and heavy vehicles, focusing on sales to wholesalers in Paraguay, aiming for efficient communication and operations via integrated e-commerce. Ensure fast and effective communication with customers for order receipt, confirmation and shipping updates, reducing manual work and improving the customer experience.
Message automation to welcome new customers, automatically confirm approved orders, and keep customers informed about the status and tracking of their shipments.
01
reduction of manual work
02
improvement in customer communication
03
faster order confirmation
04
updated shipping information
The project turns conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Keep wholesale customers well informed and streamline order confirmation and update processes for a business distributing accessories for various vehicles. Implement WPP Marketing automations for welcome messages, order confirmations and shipping updates, integrated with the Wix system, ensuring efficient communication and reduced manual tasks.
WPP Marketing resources used.
This reading comes from the configuration available in WPP Marketing and is displayed publicly, without real sales numbers, messages, or revenue.
keeps the customer informed about shipping and tracking
Active automationautomatically confirms approved orders
Active automationHow it works for the customer.
The page translates the usage flow into a public-facing, clear narrative that doesn't read like internal documentation.
01
welcome message automation for new customers
The company quickly understands where WhatsApp fits into the journey.
02
automatic confirmation of approved orders
This step keeps service, sales, campaign or support connected to the conversation history.
03
atualização automática de envio e rastreamento
This step keeps service, sales, campaign or support connected to the conversation history.
Next steps for setup.
automation makes operational communication easier in B2B businesses
ecommerce integration simplifies processes
Segmented communication could be the next step toward greater personalization
Evaluate the implementation of targeting for future campaigns, aiming to further personalize communication and explore additional features such as repurchase messages and automated support.
Want to apply WPP Marketing to your company's WhatsApp?
WPP Marketing structures automations, campaigns, customer service, recovery, repurchase, post-sale and integrations for the brand's real-world operations.