automatically welcome new customers with message
Active automationIntegrated automation for greater efficiency in automotive accessories distribution
Muhl Company uses automations to inform customers and confirm orders, optimizing the distribution of automotive accessories.
Summary: Improves communication organization, faster order confirmation and updates, reduces manual work, and provides a better experience for wholesale customers.
A feature connected to the client's real routine.
Import and distribution of accessories for light and heavy vehicles, focusing on wholesale sales in Paraguay, seeking efficiency in communication and operation via integrated e-commerce. Ensures agile and effective communication with clients for receipt, order confirmation, and shipment updates, reducing manual work and enhancing customer experience.
Message automation to greet new customers, automatically confirm approved orders, and keep customers informed about the status and tracking of their shipments.
01
Reduction of manual work
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Improvement in customer communication
03
Speed in order confirmation
04
Updated information on shipments
The project transforms conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Keep wholesale customers well informed and streamline order confirmation and update processes in a distribution business for vehicle accessories. Implementation of WPP Marketing automations for welcome messages, order confirmation, and shipment updates, integrated with the Wix system, ensuring efficient communication and reducing manual tasks.
WPP Marketing resources used.
This readout comes from the settings available in WPP Marketing and is publicly displayed, without real sales numbers, messages, or revenue.
Keep the customer informed about shipping and tracking
Active automationAutomatically confirm approved orders
Active automationHow it works for the customer.
The page translates the usage flow into a public, clear narrative without the appearance of an internal manual.
01
Welcome message automation for new customers
The company quickly understands where WhatsApp fits into the journey.
02
Automatic confirmation of approved orders
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
03
atualização automática de envio e rastreamento
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
Next steps in the setup.
Automation facilitates operational communication in B2B businesses
Ecommerce integration simplifies processes
Segmented communication could be the next step for greater personalization
Evaluate implementing segmentation for future campaigns, aiming to further personalize communication and explore additional features such as re-purchase messages and automated support.
Want to implement WPP Marketing on your company's WhatsApp?
WPP Marketing structures automations, campaigns, atendimento, recuperação, recompras, pós-venda, and integrations for the brand's actual operation.