automatically welcome new customers with message
Active automationIntegrated automation for a smooth and informative shopping experience
Ncskin Professional uses automations for welcome, confirmation, and shipping updates, improving service and communication.
Summary: Reduction of manual work for the team, improvement in customer experience with clear and timely information, and efficient organization of transactional communications, contributing to greater satisfaction and loyalty.
A feature connected to the client's real routine.
Ncskin Professional offers professional skincare products for aesthetic treatments and wholesale sales, focusing on effective results for skin transformation. Its audience includes aesthetic professionals, physical cosmetic stores, and consumers seeking skin treatments. Ensuring agile and efficient communication with customers, from initial reception to order confirmation and follow-up, improving the shopping experience and reducing manual effort of the team.
Through the WPP Marketing platform, Ncskin Professional uses automations configured to send welcome messages to new customers, automatic confirmations of approved orders, and continuous updates on the shipping and tracking of purchased products.
01
recepção automática de novos clientes
02
confirmação rápida de pedidos
03
Constant updates on shipping and tracking
04
Reduction of manual work
The project transforms conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Keep customers informed in real-time about their orders and deliveries, as well as providing a welcoming initial service without overloading the team with repetitive manual tasks. Implementation of message automations via WPP Marketing that send automatic communications of welcome, order confirmation, and shipping updates, integrated with the online store's Wix system.
WPP Marketing resources used.
This readout comes from the settings available in WPP Marketing and is publicly displayed, without real sales numbers, messages, or revenue.
Keep the customer informed about shipping and tracking
Active automationAutomatically confirm approved orders
Active automationHow it works for the customer.
The page translates the usage flow into a public, clear narrative without the appearance of an internal manual.
01
customer places order on Wix store
The company quickly understands where WhatsApp fits into the journey.
02
automação envia mensagem de boas-vindas ao novo cliente
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
03
confirmação automática é enviada após aprovação do pedido
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
04
customer receives updates on shipping and tracking
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
Next steps in the setup.
automation facilitates communication without overloading the team
integração com plataforma de e-commerce é essencial para eficiência
transactional messages increase customer confidence
segmented communication can be the next step to avoid spam
Evaluate the possibility of including segmentation for future campaigns, aiming at personalized communication for audiences such as new customers, inactive customers, and top customers, as well as exploring additional features like abandoned cart messages and repurchase programs.
Want to implement WPP Marketing on your company's WhatsApp?
WPP Marketing structures automations, campaigns, atendimento, recuperação, recompras, pós-venda, and integrations for the brand's actual operation.