automatically welcome new customers with message
Active automationAutomation that brings customers closer and personalizes experiences
Jennyronn Personalizados uses automations to engage clients and optimize sales of personalized products.
Summary: Reduces manual communication effort, increases order tracking efficiency, improves customer engagement, and maintains a personalized and informative experience.
A feature connected to the client's real routine.
Jennyronn Personalizados is a store specializing in personalized products such as keepsakes, invitations, digital art, cut files, notebooks, planners, MDF boxes, stickers, and special gifts. Serves customers looking for personalized gifts, party organizers, and clients interested in personalized stationery, also offering downloadable digital files and products for special occasions. Aims to improve customer relationships, increase conversion rates, and keep customers informed throughout the purchase and post-sale process.
Use of automations configured to greet new customers, encourage first purchases, recover abandoned carts, confirm orders, inform about pending payments, shipment updates, and notify about order cancellations.
01
Recovers customers with abandoned carts
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Provides information about order and payment status
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recepciona novos clientes automaticamente
04
Encourages the first purchase
The project transforms conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Ensure efficient and personalized communication for customers of a store with a variety of customized products, avoiding generic messages and reducing manual follow-up work. Implementation of message automations that cover from customer reception to post-sale, with alerts about order status, cart recovery, and purchase incentives, all integrated with the e-commerce platform.
WPP Marketing resources used.
This readout comes from the settings available in WPP Marketing and is publicly displayed, without real sales numbers, messages, or revenue.
notifies customers about cancellations and opens support channels
Active automationrecovers customers who started but did not complete a purchase
Active automationStimulates the customer when they show interest
Active automationKeep the customer informed about shipping and tracking
Active automationreminds customers about unpaid orders
Active automationHow it works for the customer.
The page translates the usage flow into a public, clear narrative without the appearance of an internal manual.
01
automatic messages for new customers
The company quickly understands where WhatsApp fits into the journey.
02
pending payment alerts and order confirmations
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
03
recuperação de carrinho abandonado
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
04
atualização automática de envio e rastreamento
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
05
cancellation notice to open support
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
Next steps in the setup.
automação reduz esforço manual e melhora experiência do cliente
personalized communication increases engagement
integration with e-commerce platform is essential for efficiency
segmentation can be the next step to enhance campaigns
Evaluate the implementation of segmentation for bulk campaigns, aiming to send even more targeted messages to specific audiences such as new, inactive, or high-value customers, boosting repurchase and loyalty.
Want to implement WPP Marketing on your company's WhatsApp?
WPP Marketing structures automations, campaigns, atendimento, recuperação, recompras, pós-venda, and integrations for the brand's actual operation.