welcomes new customers with an automatic message
Active automationAutomated reception that strengthens the initial relationship with customers
Cismopro Multiservicios uses welcome automation to improve support for new customers in maintenance and repairs.
Summary: Improved customer experience through quick initial reception, reduced manual work for the team, and strengthened early relationship building.
A feature connected to the customer's real workflow.
Maintenance and general repairs company specializing in plumbing services, serving homes and businesses in Santiago, Chile, offering 24/7 service and guarantees on completed work. Automatically welcome new customers to strengthen relationships from the first contact and speed up initial communication.
Automatic sending of a welcome message to newly registered customers, ensuring fast and personalized communication without the need for manual intervention.
01
Recepção automatizada de novos clientes
02
Redução do trabalho manual
03
Agile, personalized communication
04
Strengthening the initial relationship
The project turns conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Ensure new customers are promptly welcomed and informed, avoiding delays and excessive manual work in initial communications. Implement welcome message automation via WPP Marketing integrated with the Wix website, enabling automatic and personalized sending to new customers.
WPP Marketing resources used.
This reading comes from the configuration available in WPP Marketing and is displayed publicly, without real sales numbers, messages, or revenue.
How it works for the customer.
The page translates the usage flow into a public-facing, clear narrative that doesn't read like internal documentation.
01
Customer makes contact or registers on the website
The company quickly understands where WhatsApp fits into the journey.
02
System sends automatic welcome message
This step keeps service, sales, campaign or support connected to the conversation history.
03
Customer receives fast, personalized communication
This step keeps service, sales, campaign or support connected to the conversation history.
04
Team reduces manual effort at reception
This step keeps service, sales, campaign or support connected to the conversation history.
Next steps for setup.
Automation simplifies initial support
Fast communication increases customer satisfaction
Integration with Wix makes implementation easier
Automation can be the basis for future segmentations
Assess expanding the use of automations for customer segmentation, repurchase campaigns, and support, increasing efficiency and personalization of communication.
Want to apply WPP Marketing to your company's WhatsApp?
WPP Marketing structures automations, campaigns, customer service, recovery, repurchase, post-sale and integrations for the brand's real-world operations.