welcomes new customers with an automatic message
Configured time: 0Automation and segmentation for efficient communication with EV charger customers
Evitra uses automations and segmentation to keep customers informed and organize effective campaigns.
Summary: Reduced manual work in communication, better organization of campaigns by segment, keeping customers informed about their orders and support, and more relevant, personalized communication.
A feature connected to the customer's real workflow.
Evitra Ev Technologies offers a wide range of chargers for electric vehicles, including residential and portable solutions, serving electric vehicle owners and installers in India. The website is built on Wix and products come with a 2-year warranty. Keep customers informed about their orders and shipments, welcome new customers, communicate cancellations, and avoid generic messages by promoting segmented and efficient communication.
Message automation for welcomes, shipping updates and order cancellations, combined with audience segmentation by tags for targeted campaigns, avoiding spam and generic communication.
01
Recepção automatizada de novos clientes
02
Updated information on shipments and tracking
03
Quick communication about order cancellations
04
Evita mensagens genéricas e spam
The project turns conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Ensure efficient, personalized communication for different customer profiles, avoiding generic messages and reducing manual work in managing contacts and campaigns. Implement welcome, shipment update and cancellation automations, along with audience segmentation using tags to organize specific campaigns, keeping customers informed and engaged.
WPP Marketing resources used.
This reading comes from the configuration available in WPP Marketing and is displayed publicly, without real sales numbers, messages, or revenue.
notifies customers about cancellations and opens the way for support
Configured time: 0keeps the customer informed about shipping and tracking
Configured time: 0Segmentation: use labels to separate audiences and campaigns
How it works for the customer.
The page translates the usage flow into a public-facing, clear narrative that doesn't read like internal documentation.
01
Automação de mensagens para diferentes etapas da jornada do cliente
The company quickly understands where WhatsApp fits into the journey.
02
Segmentação de público por etiquetas para campanhas específicas
This step keeps service, sales, campaign or support connected to the conversation history.
03
Envio de mensagens personalizadas para públicos segmentados
This step keeps service, sales, campaign or support connected to the conversation history.
04
Integração com plataforma Wix para gestão de e-commerce
This step keeps service, sales, campaign or support connected to the conversation history.
Next steps for setup.
Automation reduces manual work and increases efficiency
Segmentation improves campaign relevance and prevents spam
Personalized communication keeps customers more engaged
E-commerce platform integration simplifies management
Expand the use of segmented campaigns to include repurchase and review messages, as well as integrate new features for automated support and cart messages.
Want to apply WPP Marketing to your company's WhatsApp?
WPP Marketing structures automations, campaigns, customer service, recovery, repurchase, post-sale and integrations for the brand's real-world operations.