Keep the customer informed about shipping and tracking
Active automationAutomated communication keeps customers informed and speeds up processes at TuEverest.com
TuEverest.com uses automation for order confirmation and shipment updates, ensuring customers are well-informed.
Summary: Reduction of manual work in customer communication, greater transparency in the purchase and delivery process, and improved customer satisfaction through updated automated information.
A feature connected to the client's real routine.
TuEverest.com is a store located in Cali that offers a variety of cocktails and liqueurs, mainly serving adult customers who consume alcoholic beverages in the region. Ensuring customers receive clear and automated information about their orders and shipments, improving the shopping experience and reducing the manual work of the team.
Active automation of approved order confirmation and continuous update on shipping status, keeping the customer informed throughout the purchase and delivery process.
01
Mantém clientes informados sobre pedidos e envios
02
Reduces manual work for the team
03
Melhora a experiência de compra
04
Automated and efficient communication
The project transforms conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Keep customers informed about order and shipment status quickly and automatically, reducing the need for manual service and avoiding doubts or complaints. Implementation of order confirmation automations and shipping updates via WPP Marketing, integrated with Wix ecommerce, for automated and efficient communication.
WPP Marketing resources used.
This readout comes from the settings available in WPP Marketing and is publicly displayed, without real sales numbers, messages, or revenue.
Automatically confirm approved orders
Active automationMass messages: there are signs of campaigns or messages configured for active communication.
Recent use: Order Paid: recurring use
Recent use: Order Shipping: recurring use
Recent use: Mass messages: occasional use
How it works for the customer.
The page translates the usage flow into a public, clear narrative without the appearance of an internal manual.
01
Confirmação automática de pedidos aprovados
The company quickly understands where WhatsApp fits into the journey.
02
Atualização automática sobre status de envio
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
03
Messages sent at the right moment to the customer
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
Next steps in the setup.
Automation reduces the need for manual service
Clear communication increases customer satisfaction
Ecommerce integration facilitates processes
Evaluate the implementation of segmentation for bulk campaigns, aiming to avoid generic communication and increase message relevance for different customer profiles.
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