keeps the customer informed about shipping and tracking
Active automationAutomated communication that keeps customers informed and streamlines processes on TuEverest.com
TuEverest.com uses automations for order confirmation and shipping updates, ensuring customers stay informed.
Summary: Reduced manual work in customer communication, greater transparency in the purchase and delivery process, and improved customer satisfaction through up-to-date, automated information.
A feature connected to the customer's real workflow.
TuEverest.com is a retailer based in Cali that offers a variety of cocktails and spirits, primarily serving adult alcoholic beverage consumers in the region. Ensure customers receive clear, automated information about their orders and shipments, improving the shopping experience and reducing the team's manual work.
Active automation for confirmation of approved orders and continuous updates on shipping status, keeping the customer informed throughout the entire purchase and delivery process.
01
Mantém clientes informados sobre pedidos e envios
02
Reduces the team's manual work
03
Melhora a experiência de compra
04
Automatic and efficient communication
The project turns conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Keep customers informed about order and shipment status quickly and automatically, reducing the need for manual support and preventing questions or complaints. Implementation of order confirmation and shipment update automations via WPP Marketing, integrated with the Wix ecommerce platform, for automatic and efficient communication.
WPP Marketing resources used.
This reading comes from the configuration available in WPP Marketing and is displayed publicly, without real sales numbers, messages, or revenue.
automatically confirms approved orders
Active automationBulk messages: there are signs of campaigns or sends configured for active communication.
Recent use: Order Paid: recurring use
Recent use: Order Shipping: recurring use
Recent use: Mass messages: one-time use
How it works for the customer.
The page translates the usage flow into a public-facing, clear narrative that doesn't read like internal documentation.
01
Confirmação automática de pedidos aprovados
The company quickly understands where WhatsApp fits into the journey.
02
Atualização automática sobre status de envio
This step keeps service, sales, campaign or support connected to the conversation history.
03
Messages sent at the right time for the customer
This step keeps service, sales, campaign or support connected to the conversation history.
Next steps for setup.
Automation reduces the need for manual support
Clear communication increases customer satisfaction
Ecommerce integration simplifies processes
Evaluate the implementation of targeting for mass campaigns to avoid generic communication and increase message relevance for different customer profiles.
Want to apply WPP Marketing to your company's WhatsApp?
WPP Marketing structures automations, campaigns, customer service, recovery, repurchase, post-sale and integrations for the brand's real-world operations.