asks for a review after the purchase experience
Configured time: 7Automated review request to improve the post-purchase experience
Gillimitti uses automation to request reviews after purchase, reinforcing care for children's clothing customers.
Summary: Improves customer relationships, gathers valuable feedback, and reduces manual work in managing reviews.
A feature connected to the customer's real workflow.
Online store offering premium children's clothing, focused on comfort and care for sensitive skin, serving families and parents of young children in India. Request customer reviews after the purchase experience to build trust and strengthen relationships with your audience.
Automatic sending of a message requesting a review seven days after purchase, ensuring timely and relevant contact without overwhelming the customer.
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Automatic review request
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Redução do trabalho manual
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Strengthening customer relationship
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Qualified feedback for the brand
The project turns conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Keep customers engaged after purchase and collect qualified feedback without sending generic messages or spam. Automation implementation that sends timely, automated review requests aligned with the brand’s care and attention to its customers.
WPP Marketing resources used.
This reading comes from the configuration available in WPP Marketing and is displayed publicly, without real sales numbers, messages, or revenue.
How it works for the customer.
The page translates the usage flow into a public-facing, clear narrative that doesn't read like internal documentation.
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Active automation sends review message 7 days after purchase
The company quickly understands where WhatsApp fits into the journey.
02
One-off contact prevents spam and generic messages
This step keeps service, sales, campaign or support connected to the conversation history.
03
Integração com plataforma Wix para gestão de pedidos
This step keeps service, sales, campaign or support connected to the conversation history.
Next steps for setup.
Post-sale automation improves engagement without overloading the customer
Customer experience focus is a differentiator in children's fashion
Segmented, relevant communication prevents being perceived as spam
Explore segmentation for future campaigns and integrate other automations for cart messages, repurchase, and support.
Want to apply WPP Marketing to your company's WhatsApp?
WPP Marketing structures automations, campaigns, customer service, recovery, repurchase, post-sale and integrations for the brand's real-world operations.