automatically welcome new customers with message
Active automationIntegrated automation to improve customer service and communication
Angel M. Beber S.a. uses automations for greetings, order confirmation, and shipping updates, optimizing communication with customers.
Summary: Helps reduce manual work for the team, keeps customers informed throughout the purchase journey, and creates a smoother, more professional experience, strengthening the relationship with the target audience.
A feature connected to the client's real routine.
Angel M. Beber S.a. is an Argentine distributor of tools and equipment for the automotive industry, with an extensive network of salespeople and technical support, operating for over 60 years with a national presence, including a showroom and free shipments in Buenos Aires. Improve communication with customers by welcoming new buyers, confirming orders, and keeping them informed about shipping status, reducing manual work and increasing operational efficiency.
Configured messaging automation to send welcome messages to new customers, automatically confirm approved orders, and update customers about shipping and tracking of their purchases.
01
Automatic reception of new customers
02
Confirmação automática de pedidos
03
Atualização automática sobre envio e rastreamento
04
Redução do trabalho manual
The project transforms conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Maintain efficient and personalized communication with customers in a high-volume sales business with multiple points of contact, avoiding generic messages and excessive manual work. Implementation of message automations to welcome new customers, confirm orders, and inform about shipping, integrated with the Wix system, ensuring agility and organization in communication.
WPP Marketing resources used.
This readout comes from the settings available in WPP Marketing and is publicly displayed, without real sales numbers, messages, or revenue.
Keep the customer informed about shipping and tracking
Active automationAutomatically confirm approved orders
Active automationHow it works for the customer.
The page translates the usage flow into a public, clear narrative without the appearance of an internal manual.
01
Customer makes a purchase on the Wix platform
The company quickly understands where WhatsApp fits into the journey.
02
Automation sends a welcome message to the new customer
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
03
Approved order triggers an automatic confirmation
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
04
Shipping update is sent with tracking information
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
Next steps in the setup.
Automation facilitates continuous communication without manual effort
Specific messages improve the customer experience
Integration with e-commerce platform is essential for efficiency
Segmentation can be the next step to avoid generic communication
Assess the implementation of segmentation for mass campaigns targeting specific audiences, such as inactive or at-risk customers, and explore additional re-purchase and support features to enhance engagement.
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