automatically welcome new customers with message
Active automationIntegrated automation for segmented and efficient communication
SINDROME uses automations and segmentation to improve communication and customer experience.
Summary: Helps recover sales opportunities, reduces manual team work, keeps customers informed about orders, and creates an efficient communication cadence.
A feature connected to the client's real routine.
SINDROME is a multi-brand online store currently suspended, which uses an integrated e-commerce platform to manage automated communication with its customers. Enhance customer relationships through segmented automatic messages, ensuring relevant and efficient communication.
Automation of messages for welcome, abandoned cart recovery, order confirmation and cancellation, first purchase encouragement, and shipping updates, with segmentation by tags for different audiences.
01
Abandoned Cart Recovery
02
Segmented and personalized communication
03
Redução de trabalho manual
04
Automatic order status updates
The project transforms conversation into an operational process.
The case shows the objective, resource used, and experience created on WhatsApp, without relying on internal metrics.
Keep customers informed and engaged without generic communication, reducing manual work and avoiding lost sales opportunities. Implementation of integrated automations with segmentation that send personalized messages according to customer behavior and order status.
WPP Marketing resources used.
This readout comes from the settings available in WPP Marketing and is publicly displayed, without real sales numbers, messages, or revenue.
notifies customers about cancellations and opens support channels
Active automationrecovers customers who started but did not complete a purchase
Active automationStimulates the customer when they show interest
Active automationKeep the customer informed about shipping and tracking
Active automationAutomatically confirm approved orders
Active automationSegmentation: uses labels to separate audiences and campaigns
How it works for the customer.
The page translates the usage flow into a public, clear narrative without the appearance of an internal manual.
01
Envio automático de mensagens de boas-vindas para novos clientes
The company quickly understands where WhatsApp fits into the journey.
02
Recovery of abandoned carts with specific messages
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
03
Automatic notification of order confirmation and cancellation
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
04
Encouragement of first purchase through interest-based messages
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
05
Send shipping updates to keep customers informed
The stage maintains atendimento, vendas, campanha or suporte connected to conversation history.
Next steps in the setup.
Segmentação evita comunicação genérica e melhora engajamento
Automation reduces operational load and speeds up communication
Integration with e-commerce is fundamental for real-time updates
Personalized messages increase campaign efficiency
Reactivate the store to resume operations, expand segmented campaign use, and explore new automation features to increase engagement and repurchase.
Want to implement WPP Marketing on your company's WhatsApp?
WPP Marketing structures automations, campaigns, atendimento, recuperação, recompras, pós-venda, and integrations for the brand's actual operation.